Consumer

The promise of intelligent interaction: Monetizing mass to micro

This report examines the fastest-growing retailers, new market entrants, and the strategies retailers are using to navigate the dynamic economy.

There are few sources for data-driven insights to help consumer businesses understand and navigate these fast-changing times. ConsumerSignals makes it easy for you to access consistent, high-quality data on consumer sentiment and behavior in retail, consumer products, automotive, and travel.

Loyalty programs have come a long way from sandwich-shop punch cards and frequent flyer miles. With access to more data than ever before, how can brands create more meaningful connections with consumers and evolve their programs to keep up with new customer loyalty trends?

Travel demand is expected to remain strong in the year ahead. To help companies maximize the opportunities available, our annual travel industry outlook explores four key trends travel companies will need to navigate throughout 2025—from emerging AI use cases to a new administration.

Through extensive research, Deloitte leaders have identified six key forces that will play a pivotal role in shaping the consumer industry, the business landscape, and the world over the next decade. In this time of unparalleled market uncertainty, consumer industry executives have the power to lead the charge of buying into better.