ConvergeCONSUMER Customer Insights Solutions

We deliver flexible and demonstrated solutions that are driven by technology, supercharged by human insights, and engineered to help you make quick data-driven decisions based on consumer behavior insights.

Our approach

Experience, methodologies, and research

We have decades of experience in the consumer sector. We drive value for our clients by optimizing decisions at a level of granularity that helps you anticipate, accelerate, and mobilize—so you can give your customers what they want, when they want it.

Curated ecosystem

With a curated ecosystem of partners, we combine human intelligence and insights with proprietary solutions built with Deloitte IP and ecosystem technologies. Our comprehensive insights are fueled by an ecosystem of consumer data to help you make quick, data-driven decisions.

ConvergeCONSUMER

Our mission isn’t to overwhelm you with data—it’s to help you gain insights on consumer behavior and then act on it. Our solutions are designed to get your business where it needs to be—faster and with more confidence.

Our solutions

Know your customer

Most companies have limited insights into consumer behavior and struggle to turn data into growth. We create a unified and holistic dataset of a client’s customers and stitch our third-party and propriety datasets with your first-party data for clear customer views and predictive market signals.

Predict demand

Our proprietary, AI-powered technology predicts demand with high accuracy and explainability, enabling you to enhance demand forecasts, optimize inventory planning, and bring precision to your decisions.

Make best decisions

We provide local- and user-based consumer behavior insights to help your business offer the right products at the right price, time, and place—taking into account constraints, trade-offs, and restraints.

Engage your customers and employees

We combine market insights and predictive modeling to refine consumers into smaller segments and drive engagement. With tailored advertising and marketing offers for your customers—and recommendations for your employees—you can deliver the highly personalized experiences your customers expect.