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Converge Consumer industry solutions

Converge Consumer industry solutions

Enhance decision-making where it matters most

Traditional approaches to decision-making can’t keep up with consumer expectations. Converge by Deloitte for Consumer combines our experience delivering complex industry solutions with our data, analytics and AI products, helping organizations identify growth opportunities and realize value faster at scale.   

Unified data. Predictive decisioning. Real results.

Many decisions aren’t as profitable as they could be for many reasons. Previous capital was spent on legacy system implementations. Manual data and reporting slow speed to market. Risks and opportunities are not surfaced in real-time. Organizational silos make decisions less than optimal, slow, reactive, and hard.

Converge by Deloitte for Consumer harnesses data and AI to help overcome these roadblocks, transforming data into predictions that surface quick, informed decisions for the front and middle office that drive P&L impact.

Data and decision products

Our consumer data and decision products leverage thousands of data features about US consumers, businesses, brands, and markets paired with leading artificial intelligence (AI) and agentic capabilities. Converge’s preconfigured, composable architecture enables you to activate the modules you need, so you can transform without disruption.

Expertise

Deloitte infuses its depth of consumer industry experience and multi-disciplinary domain knowledge into the definition and design of these products to deliver solutions that work practically and at scale for clients, catered to specific sector and business needs.

Ecosystem

Our products are cloud-agnostic and designed to work within your preferred architecture, empowering you to capitalize on technology investments you’ve already made. Our curated ecosystem of strategic alliances with software providers and cloud hyper-scalers also provides you with access to best-in-class innovations.

Consumer data insight products designed to accelerate your advantage

Our proprietary data and decision products are focused on improving decisions across the middle and front office that drive step-change impact.

Data products

Our data products give you visibility into what’s happening outside your four walls through rich, predictive third-party data across consumers, businesses, markets, brands, and locations. Curated data spines composed of more than a million features act as a digital twin of the macro and micro economy. When paired with your first-party data, it can drive predictive insights and fuel powerful decisioning models. 

Decision products

Our decision products improve 1,000+ decisions for demand/supply, boardroom/stockroom, and customer/employee engagements across multiple industry sub-sectors. These products leverage the most current advancements in data science, are user and persona-tailored, and include agents to simulate and automate certain decisions and pressure test trade-offs and implications, leading to step-changes in growth.

Products for every consumer sector

Our products are configured to solve industry-specific issues, powered by Deloitte’s experience working with clients across sectors.

  • Converge by Deloitte innovation in action

    A global apparel brand sees into the future

    In need of deeper forecasting abilities to enhance decision-making, a global apparel brand struggled with limited expertise internally. Deloitte helped develop two forecasting models to drive up to 93% more accuracy in demand planning. 

  • Converge by Deloitte innovation in action

    Building better engagement with VIP shoppers

    A prominent US retailer wanted to build better engagement with its most frequent shoppers, but a lack of visibility into their behavior across categories limited opportunities. Deloitte took a granular, data-driven approach to better understand the retailer’s best customers, identifying more than $640M in incremental growth.

  • Converge by Deloitte innovation in action

    A large retail pharmacy finds a ‘best of both worlds’ pricing approach

    Customers want lower prices, but businesses need to meet revenue goals. Deloitte’s Price Optimization offering helped a retail pharmacy chain predict how customers would react to different pricing scenarios, helping deliver a Goldilocks scenario. 

  • Converge by Deloitte innovation in action

    Smarter, faster, more connected pricing for a multinational restaurant

    How do you keep prices competitive while driving revenue growth? A multinational restaurant chain used Deloitte’s end-to-end pricing solution to build a stronger bottom line while keeping up with changing market dynamics. 

  • Converge by Deloitte innovation in action

    How knowing your customers helps grow your business

    A quick-service restaurant chain wanted to grow business in the short and long term, but needed more insight into its customer behaviors. Deloitte’s customer segmentation asset helped identify key cohorts, revealing up to $4.9M in revenue opportunity. 

  • Converge by Deloitte innovation in action

    Turning uncertainty into confidence with trustworthy forecasts

    Struggling with low forecast accuracy and limited demand visibility, a top Consumer Products manufacturer lost planners’ trust. By adopting Converge by Deloitte’s Forecasting and integrating key demand drivers, they improved accuracy 22%, cut alignment time 75%, and shifted 81% of revenue projection.

The Converge advantage

Speed without sacrifice 

We configure our data and decision products to meet client needs using a modular, plug-and-play approach for rapid deployment, integration, and agility. 

Innovation built on experience 

Our track record of success in professional services, trust, and complex multidisciplinary solutions, coupled with our investment in data and decision products, helps you deliver outcomes faster. 

Empowered businesses and consumers 

We scale and adapt capabilities to match how you work now and evolve over time, helping you stay ahead of changing market and consumer dynamics.