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Automotive Sales & Customer

Maximierung der Qualität

Eine globalisierte Welt führt zu völlig neuen Möglichkeiten und stellt viele von uns doch gleichzeitig vor große Herausforderungen. Bei Projekten rund um die Themen Sales & Aftersales, Connected Customer, Vehicle as a Service und Dealer Performance unterstützen die Expert:innen von Deloitte.

Global Automotive Consumer Study 2026

Entdecken Sie vier wichtige Verbrauchertrends, die die Automobilindustrie im kommenden Jahr prägen werden - von Abonnementmodellen bis hin zu Konnektivität. 
Perspective
7 Minuten Lesezeit

Mobility Budget for Corporate Mobility

Mobility budgets reshape corporate mobility, driven by market trends, product
innovation, and strategic positioning in a growing ecosystem.
Research
5 Minuten Lesezeit

Industry Briefings

Die Deloitte Industry Briefings analysieren kurz und prägnant jene Themen, dieBranchen aktuell bewegen.

Future of Automotive Mobility Study

Deloitte presents the key findings of the new "Future of Automotive Mobility” study and explores how mobility providers should adapt to benefit from tomorrow's value chain.
Research
5 Minuten Lesezeit

E-mobility Sales Forecasting Model | Deloitte Germany

How will the ramp-up of E-mobility develop across regions over the next years? The proprietary model by Deloitte evaluates regulatory requirements and identifies global market potentials.
Perspective
5 Minuten Lesezeit

Deloitte EV Index

Explore the data‑driven analysis of e‑mobility transformation across Europe, assessing BEV readiness in demand, supply, and market landscape.
Research
3 Minuten Lesezeit

The Impact of BEVs on the Future of Automotive Aftersales

The Deloitte study analyzes the future impact of the market shift towards battery electric vehicles (BEVs) on aftersales. OEMs are urged to update their business models to minimize future aftersales losses.
Perspective
7 Minuten Lesezeit

Future of the Commercial Vehicle Market

Discover how decarbonisation, digitalisation, and shifting ownership models are reshaping the commercial vehicle industry.
Research
7 Minuten Lesezeit

E-mobility in Emerging Markets

Explore how emerging markets are shaping EV adoption and uncover opportunities and strategies for OEMs.
Perspective
5 Minuten Lesezeit

In-Car-Payment

In-Car-Payments sind eine exponentiell wachsende Ertragsquelle, die Automobilhersteller für sich erschließen sollten. Das Deloitte White Paper zeigt, worauf es dabei ankommt und wie die Automobilhersteller In-Car-Payment in bestehende Billing-&-Payment-Plattformen integrieren können.
Perspective

Future of Automotive Sales and Aftersales

The study “Future of Automotive Sales and Aftersales” by Deloitte analyzes how current industry trends scenarios will affect OEM revenues and profit until 2035 for the automotive industry in the markets Euro5, China, Japan and United States.
Perspective
7 Minuten Lesezeit

New digital business models in the automotive industry

How finance departments can successfully leverage telecommunications industry know-how for launching digital automotive services.
Perspective
7 Minuten Lesezeit

Operational Excellence at Automotive Captives

With this publication series, we want to empower professionals at Automotive Captives who are leading, managing or participating in OPEX initiatives at their companies and provide them with a powerful toolbox and compelling use cases.
Perspective
7 Minuten Lesezeit

Fleet management in Europe

Fleet management has developed into a multi-billion-euro industry in Europe in recent years. More importantly, the fleet management business continues to grow and is gaining significant strategic importance in a world of changing mobility.
Research
5 Minuten Lesezeit

Analytics für Captives: Autobanken transformieren ihr Geschäftsmodell

Captives reagieren auf die neue Ära der Mobilität und den Wandel im Markt: Mithilfe von Analytics zur datengestützten Abwägung von Chancen und Risiken transformieren sie ihr Geschäftsmodell.
Perspective
7 Minuten Lesezeit

Automotive Pathway to net-zero

Climate change requires bold action from the automotive industry. In Deloitte's automotive pathway to net zero study, we describe results and effects of selected decarbonization levers in a scenario-based model.
Research
5 Minuten Lesezeit

Fleet leasing & management in North America

The study gives an outline on the current market environment for fleet managers and the strategic relevance of fleet management in the future of mobility.
Perspective
3 Minuten Lesezeit

Disruption in Auto Finance: how to tackle the challenges ahead

The European Auto Finance market is facing disruption, leaving 25% of today’s annual new business volume of incumbent Captives players at risk until 2025.
Perspective

Future of Captives

The business model of the Captive industry is on the verge of fundamental change. How can Captives react to all these challenges and what will be a Captive’s successful business model in 2030?
Analysis
5 Minuten Lesezeit

Kontaktieren Sie uns

Dr. Harald Proff

Dr. Harald Proff

Partner | Global Sector Lead Automotive
+49 211 87723184

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