Future of Travel services

Whether optimising a specific workflow like traveller processing, building on an existing system or embarking on a complete transformation, our services have prioritised modernisation, automation, security, flexibility and user experience at every stage — from interest and application to issuance, arrival and monitoring.

Click the arrows to explore the end-to-end services ➜

Make things simple, easy and clear for citizens at the earliest stages of short- and long-term travel with modern front-end UX capabilities like accessible user-centred web design, AI chatbots and payment APIs, as well as backend features including image recognition and processing, smart forms and call centre operations.

These technologies not only help to clear and prevent application backlogues, but they also increase customer and processor satisfaction.

Data ingestion for travel processing should be fast, secure and smart.

With advanced AI and CRM technology, we build intelligent, repeatable workflows that help you to automate the triage of documentation at scale — so you can rely on more, higher-quality data earlier in the process and make faster, more informed decisions in the adjudication process.

These backend improvements can also upgrade front-end experiences for citizens who want to understand their application status at any given time.

Speed up adjudication without sacrificing security. Deloitte leverages the latest AI to synthesise available data and drive vetting efficiency with rule-based process automation. This approach to data optimisation both maintains privacy and makes vetting workflows more efficient.

The speed of caseworker processing is dramatically increased by prioritising workflows and providing access to critical real-time data sources that improve decision making.

With advanced capabilities like digitised travel credentials, biometrics and blockchain wallets, governments can issue secure travel credentials as soon as adjudication decisions have been made, with travellers able to access and use these credentials from the moment of approval. Changes to approval status are reflected within the credential and for the issuers and verifiers in real time.

Digitisation also promotes integration between systems as well as analytics that drive security insights while maintaining privacy.

At the point of arrival, governments are forced to balance processing speed with the critical need for security in passenger operations.

With enhanced analytics, new credential solutions and location-based capabilities, governments can engage efficiently with travellers throughout the arrival and inspection process, for a passenger processing experience with security and customer satisfaction at its core.