Business
Driving progress across Aotearoa
Explore Deloitte New Zealand’s services, initiatives and partnerships driving transformation and growth. From technology to cultural confidence, see how progress is shaping a stronger business landscape.
Our Business
Deloitte New Zealand is a locally owned and operated partnership, with nearly 1,800 people working across nine office locations around the motu. As part of Deloitte Asia Pacific, we are at the heart of the world’s fastest-growing and most innovative region – and through the global Deloitte network, we have access to world-class capabilities, insights and collaboration. As part of the overall firm strategy, our AP Purpose strategy provides common direction for all Deloitte AP participating firms to advance better outcomes for Health access, building Trustworthy AI and driving sustainability across our communities, on top of our specific New Zealand strategic initiatives. Together, we work alongside clients to deliver meaningful outcomes for our local economies and beyond.
We are proud to be consistently recognised as a leader across the broad portfolio of professional services we deliver to our clients. Our services and solutions include audit and assurance, consulting, tax and specialised offerings in technology, sustainability, and industry-specific challenges. Our services and solutions include audit and assurance, consulting, tax and specialised offerings in technology, sustainability, and industry-specific challenges.
Our Enabling Areas include People & Performance, Risk & Reputation, Legal, Finance, Clients & Marketing, Corporate Responsibility & Sustainability, Independence, Information Services, Information Technology and Facilities Management. These teams provide the infrastructure, technology and support that enable our client-facing professionals to deliver exceptional service.
As of 31 May 2025, we have 168 partners, of which 29% are women. As a collective team of 1,773 client-facing and enabling area professionals. Together, our people make up our business that delivered over NZ$400 million in revenue in FY25.
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Our Services
From tackling cyber security issues to helping businesses transition to a low-carbon future, providing confidence to the market through robust audits, to using data to deliver new insights, we're working to solve some of the societies biggest challenges and make a positive difference to our clients, society and world. Deloitte's primary services can be categorised across the following domains:
He Waka Hourua – Navigating with purpose
Hourua Pae Rau, our Māori services group, is dedicated to empowering the Māori economy through our engagements in client and community spaces.
As Aotearoa’s largest Māori professional services team, Hourua Pae Rau provides comprehensive financial, strategic and audit expertise to Māori clients. The team drives significant support for Iwi, notably in Post Settlement Governance Entities (PSGE) or Ahu Whenua Trusts, with a focus on collective management and guardianship.
We also support Māori clients to unlock the potential of their whenua. In one case, we helped a client challenge an external assessment that deemed their land unsuitable for development. By providing a regionally grounded cost review and strategic advice, we enabled the client to move forward with a transformational iwi-led housing initiative. This work is now delivering affordable home ownership opportunities for whānau and creating long-term intergenerational value.
This work is intrinsically linked to our Māori kaimahi/staff, including our internal Kōkiri team of Te Reo Māori speakers and cultural advisors, and our Kaihautū community of leaders who together drive our waka forward in these spaces. A deep understanding of tikanga Māori (cultural practices) and Te Ao Māori (the Māori world view) ensures every engagement is culturally sound.
We support our people in gaining cultural confidence by ensuring access to Te Reo Māori lessons, as well as knowledge sharing during Matariki (Māori New Year) and Te Wiki o Te Reo Māori (Māori Language Week).
All our people are invited to share in key cultural celebrations, and all new starters are welcomed with a mihi whakatau (formal welcome) within their first week at Deloitte New Zealand.
Through engaging our people, our clients and our community, Hourua Pae Rau is working hard to further the Māori economy.
The Deloitte Greenhouse: A space for bold collaboration
The Deloitte Greenhouse is our internal innovation lab, an immersive environment designed to accelerate problem-solving and spark bold thinking. It’s where we bring together clients, teams, and strategic partners to explore challenges, uncover opportunities, and co-create solutions that drive meaningful impact.
One recent example of this in action was the Banking Alliance Lab held in November, where leaders from Amazon Web Services (AWS) and Deloitte’s Financial Services Industry (FSI) team came together in the Greenhouse to tackle some of the sector’s most pressing issues.
The session focused on building customer trust and loyalty, improving employee engagement, and navigating increasing regulatory pressure. Guest speakers Simon Philips (AWS Global Partner Lead, Financial Services) and Taehyun Her (Principal Partner Solutions Architect) shared global success stories and explored how the AWS-Deloitte ecosystem can be leveraged for greater impact.
Clients also contributed their perspectives, highlighting the importance of deepening customer relationships in scalable and sustainable ways, and the role of community and storytelling in financial services.
Together, we identified three bold plays: Payments Platform as a Service (PPaaS), utility banking, and customer AI acceleration. The energy and optimism generated in the lab reinforced the strength of our AWS alliance and our shared commitment to making an impact that matters.
“The Greenhouse creates space for bold conversations and real collaboration. Being able to sit down with clients and partners to explore what’s possible, and then leave with actionable ideas is what makes these Alliance Labs so powerful.”
Damian Harvey, Consulting Partner, Deloitte New Zealand.
As we look ahead, we’re excited to continue using the Greenhouse to bring our clients and partners into collaborative spaces that drive innovation and societal impact.
Digital Health Week
In December 2024, Deloitte joined over 1,100 healthcare professionals at Digital Health Week to explore the latest in digital transformation.
As a long-time supporter, Deloitte New Zealand boosted its presence this year with multiple speaking slots and a co-sponsored booth alongside our alliance partner, ServiceNow. Our active participation strengthened relationships and sparked fresh opportunities with clients.
Throughout the conference, we delivered insightful presentations, highlighting our dedication to advancing digital health. A wide range of topics were discussed, from harnessing AI health tools to the power of whānau voice in digital health design.
“By sharing our insights and innovative strategies, we demonstrated how Deloitte is uniquely positioned to drive positive outcomes,” said Laura Hillas, Deloitte senior consultant.
Meanwhile, the booth with ServiceNow was a hub of networking and activity. The booth showcased several case studies which demonstrated our collective ability to deliver cutting-edge digital solutions for the healthcare sector. This included the implementation of the ServiceNow Health Care and Life Science module, which replaced an outmoded patient management system.
Digital Health Week gave us the opportunity to share insights and strengthen relationships that shape the future of care. Deloitte brings deep expertise and collaborative capability to this space, drawing on our Asia Pacific network to support innovation and equity in health. These efforts are reinforced by the Asia Pacific Health Institute and our Purpose Strategy - Health Access being one of our priorities.
Partnering for purpose
At Deloitte, our people make a meaningful impact every day through the work they do for clients. As part of our societal investment, they also contribute their time and expertise to pro bono engagements - full client projects delivered with the same strategic focus and professional standards, offered at no cost to organisations working to create positive change across Aotearoa.
Two signature initiatives that support and drive this work are The Impact Accelerator and Good Thinking.
Auckland’s future through tech partnerships
As the largest city, the gateway to global markets, and the economic engine, Auckland’s success is central to New Zealand’s future. But Auckland is behind its global peers in innovation and tech.
Over the past three years, Deloitte has collaborated with Auckland Council and the Committee for Auckland on the State of the City report, which assesses the region’s performance against international benchmarks. The report has become a trusted reference for civic, business, and government leaders.
The 2025 edition highlighted persistent challenges in productivity, innovation, and urban experience. It also offered a direction forward, calling for targeted investment in technology precincts, infrastructure, and inclusive growth models that bring together public and private sectors.
Since its release, stakeholders have come together to drive momentum, supported by Deloitte, and we’ve enabled several other initiatives designed to help build and grow the economy and make Auckland a better place to live, work and play.
In partnership with the Auckland Business Chamber, we helped establish the Auckland Tech Council, which advocates for the sector. Its collaborative report, Time for Growth, identified that MedTech and FinTech innovation is picking up pace, and that creative industries, including film and gaming, are gaining traction in West and South Auckland, making the city an attractive place to invest.
The report also called for an Auckland Innovation and Technology Alliance, which has since been established and championed by the Mayor. This coalition is advancing Auckland as a globally competitive city through investment, coordination and strategic leadership.
In addition to these city-shaping actions, Deloitte partnered with AUT, the Committee for Auckland and the Helen Clark Foundation on Auckland @ 15, an event led by former Prime Ministers Helen Clark and Sir John Key. This continued to build civic engagement on Auckland's future and resulted in the New Agenda for Auckland, a call for a new mindset to build even better partnerships across sectors and deliver on Auckland’s tech and innovation aspirations.
Deloitte is proud to continue to support Auckland’s innovation journey.
Shaping the future of financial innovation
FinTech NZ plays a central role in shaping New Zealand’s financial technology sector. As part of the NZ Tech Alliance, it brings together startups, scale-ups, corporates and government to help build a more resilient and inclusive financial system.
Deloitte has been closely involved in this work, contributing to FinTech NZ’s strategic direction and supporting initiatives that aim to drive meaningful change. The 2024 FinTech Pulse Check report, developed in partnership with the sector, offered a snapshot of progress and challenges. It highlighted the need for more agile data and clearer pathways for innovation.
Reflecting on the strategy refresh earlier this year, Holly Rennie, a director in Deloitte’s Technology and Transformation team and co-chair of the FinTech NZ executive board, shared that the process was about bringing clearer focus to the organisation’s priorities.
“The updated approach led to new working groups across different stages of business maturity, with a stronger emphasis on working with the government to shape policy and support innovation,” said Holly.
Deloitte’s involvement in FinTech NZ is part of a broader effort to help build the foundations for a financial system that better serves people, businesses and communities. It reflects our role in enabling innovation and a resilient and future-focused tech-finance ecosystem.
Read the full report here.
Envisioning an AI-enabled Aotearoa
This year, Deloitte New Zealand sponsored the Aotearoa AI Summit, reflecting our commitment to leading the national conversation around AI.
Held in Auckland, the summit’s theme aligned with our focus on AI that supports human endeavour and purpose-driven work.
We engaged with leaders from organisations, government, industry and academia, and found a shared desire to keep people at the centre of progress.
At Deloitte’s booth experience, attendees were asked to contribute handwritten reflections on empathy, trust, intention and human-centric design. This powerful activity reinforced the message that AI must be shaped by the values of those it serves – humans.
Marriette van Niekerk, Director for AI in Risk and Deloitte’s Trustworthy AI Lead, and Dr Amanda Williamson, Director of the Deloitte AI Institute, contributed to discussions on trustworthy AI and workforce capability.
A key development was the establishment of the Pacific AI Advisory Panel, created to bring Pasifika perspectives into national AI strategy and governance conversations; this was supported by Deloitte and led by Amy Dove, Partner in Forensic and Pås Peau Pasifika Services Lead.
The summit enabled our people to continue being an active part of the conversation that’s shaping the future of how AI is understood, adopted, and trusted across Aotearoa.
Through strategic workshops, governance roles, and in-person discussions, Deloitte continues to be an advocate for innovation that puts people and purpose-driven work first.
Leveraging AI for efficiency and quality
Deloitte is committed to leveraging technology and innovation to seize opportunities and power human endeavour and purpose-driven work.
One such example is NavigAite, Deloitte’s new advanced generative AI platform for legal document review and analysis.
This tool uses large language models to interpret, classify and summarise complex text at scale, enabling rapid understanding of large volumes of unstructured information such as contracts, correspondence, or discovery material. It can perform targeted analyses of risk classification information, data sharing assessments, sentiment or issue analysis and more.
“NavigAite offers almost unlimited scale to review very large volumes of data, cutting down the time teams spend manually combing through piles of files,” says Deloitte Forensic partner Amy Dove.
“It significantly reduces the amount of time spent on document review and analysis, meaning legal teams can focus more on higher-value strategic activities. It also brings consistency of knowledge and avoids varying levels of quality of analysis.”
For clients, the tool enables reduced review costs, significantly shortening turnaround times while maintaining accuracy and defensibility. It also reduces subjectivity and error rates common in manual reviews.
At the firm, we’ve leveraged this tool to help deliver higher-value analysis in less time, allowing professionals to focus on interpretation and strategy rather than manual extraction.
NavigAite supports the work of our people and clients. By blending human expertise with AI-driven efficiency, we’re improving services and enabling our teams and clients to move more efficiently.
Read more about NavigAite here.
Trading on trust: modernising New Zealand’s export certification
The Ministry for Primary Industries issues export certificates for product worth in excess of NZ$33 billion each year. These certificates give assurance that the product meets the importing countries requirements, paving the way for confidence in trade. To modernise how certificates for exports are requested, generated and issued, the Ministry for Primary Industries is collaborating with Deloitte to deliver a new, custom built, integrated certification system, securely built in the cloud on Amazon Web Services, Microsoft Azure and Salesforce platforms. The system will also strengthen MPI’s Government-to-Government data exchange capability enabling the growth of paperless certification for both imports and exports.
The platform replaces fragmented legacy systems with a scalable solution that helps exporters meet shifting global standards with confidence, improves fraud prevention, and accelerates issue resolution. Through this collaboration, the Ministry is building a future-ready system that protects New Zealand’s reputation and supports secure, sustainable trade.
The new system is up and running, allowing the receipt of paperless import certificates and enabling the certification of approximately NZ$2 billion worth of New Zealand grape wine exported as well as organic products to Great Britain and processed food and beverages. In 2026, the system will expand to support those exporting plant and animal products.
Supporting positive ageing
In late July, Deloitte’s Health Services team hosted an interactive lab in Auckland focused on positive ageing. The session brought together more than thirty leaders from a broad range of Aotearoa New Zealand’s health and social organisations to explore how to support ageing well in place.
The lab was part of Deloitte’s Voice of the Customer Greenhouse series, which draws on insights from a 2023 survey of over 2,000 New Zealanders and twenty in-depth interviews. These workshops aim to reimagine care through a consumer-centred lens, focusing on priority population groups and encouraging innovative, collaborative solutions.
The day began with a keynote from Carolyn Cooper, former Aged Care Commissioner, who outlined the current state of aged care and the urgency for change. A case study and survey insights helped ground the discussion in lived experience: this highlighted that trust and confidence in the health system amongst older people needs uplifting, and that dependence on free and subsidised health services is high.
Three key themes emerged from the session: the need for an interwoven cross-sector strategy, consumer-centric integrated care, and the important role of enabling technology.
The second half of the day focused on shaping these ideas into practical concepts and an implementation roadmap.
Innovation with purpose – Techweek 2025
Techweek is New Zealand’s premier festival of technology and innovation, showcasing the sector’s impact on society. In 2025, over 230 events across 14 regions attracted more than 20,000 attendees.
As principal sponsor, Deloitte reinforced its commitment to driving innovation nationwide. Across five days, we hosted 24 events with over 1,000 participants, offering practical insights into how emerging technologies are reshaping industries and unlocking new opportunities.
The festival opened with a keynote from Adrian Smith, CEO and co-founder of BlinkPay, who spoke on the transformative potential of open banking in Aotearoa. His vision focused on better customer experiences and economic growth.
Deloitte’s Kate Phillips joined leaders from AWS, Xero, NZTE, Airwallex and BlinkPay to facilitate panels on scaling Kiwi innovation and building high-impact tech infrastructure. The discussions emphasised New Zealand’s potential as a tech trailblazer and the importance of responsible, sustainable innovation.
A standout moment was our inaugural Tech for Good Hackathon, delivered with Hynds Foundation and AWS. Rangatahi from seven Auckland high schools developed tech solutions to benefit people and the planet.
Looking ahead, Deloitte is proud to continue as principal partner for Techweek for the next three years, helping foster collaboration and accelerate innovation across New Zealand.
