The Deloitte & ServiceNow Alliances

I am an Enterprise Service Management specialist with over 15 years of experience across sectors and industries including Financial, Agri, Healthcare and Government. I specialise in ServiceNow and have delivered 50+ large scale projects in both Europe and New Zealand. I’m passionate about using technology to solve business problems. I focus on how people use technology and how it can be used to improve the ways people operate in their day to day work. My skills include: Enterprise Service Management Solution implementation, Process design, IT Maturity Assessments , Operating Models, and Data Reporting and analytics.

I'm deeply passionate about leveraging technology to solve real-world problems and create meaningful change for organisations. As a Director of Deloitte New Zealand’s Technology and Transformation practice, specialising in ServiceNow, I help clients create business value from their investment in ServiceNow. With over 35 successful large-scale implementations across New Zealand and internationally – including the United States, Australia, Japan and Singapore – I bring proven expertise in driving complex digital transformations. As New Zealand’s first female ServiceNow Master Architect, I draw on my unique perspective and technical leadership when collaborating with clients to help them redesign their service models, unlocking measurable business outcomes, boosting operational efficiency, and enhancing employee experience. My expertise spans ServiceNow architecture, enterprise technology strategy, agile methodologies and service management, all underpinned by a commitment to quality, scalability, and delivering real business value. I combine deep technical knowledge with strong leadership to guide clients through successful, sustainable change. I am also a strong advocate for women in technology, creating opportunities that inspire and empower the next generation of women leaders.

Global experience has helped me develop a passion for delivering impact to our clients by implementing ServiceNow Practices into their business. After spending three years in the UK where I built the ServiceNow practice in the London firm, I went onto lead some more of the complicated and challenging ServiceNow implementations within the EMA region. With 10 years’ experience in business transformation initiatives around the globe. I’m passionate about real and impact HR transformation through an experience design lens. I’m an experienced finance professional and chartered accountant with strong finance experience as a business partner and technology implementation lead.