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Deloitte New Zealand AI Institute

We bring together people, knowledge, and technology to help New Zealand organisations make the most of artificial intelligence. Part of Deloitte’s global network, we focus on practical solutions and creating real-world impact. Whether you’re refining your AI roadmap or embedding it across your organisation, we help you make decisions grounded in evidence, not hype.

Harness the power of AI within your organisation

We offer globally proven insights and real-world lessons, adapted for New Zealand, covering strategy, governance, workforce, change management, and implementation.

Our team works with businesses, government, and leaders to define how AI can be used responsibly and effectively, delivering tangible benefits for Aotearoa.

Our approach is grounded in research, strengthened by vendor partnerships, and proven in practice.  

New Zealand perspectives

Global Human Capital Trends 2026: A New Zealand perspective

Deloitte’s 2026 Global Human Capital Trends report explores a defining moment for organisations, as AI rapidly reshapes how work is done, how decisions are made, and how value is created. The research finds that while organisations are moving quickly to adopt AI, far fewer are redesigning work, leadership and culture to unlock its full potential.

Code for Care: Building three healthcare prototypes in two days with AWS and AI

Deloitte New Zealand and Amazon Web Services (AWS) partnered with Health New Zealand | Te Whatu Ora to build three working software prototypes in just two days. The Code for Care hackathon showed how safe, structured AI development can accelerate innovation for frontline clinicians and help deliver better health outcomes for New Zealanders.

The AI Dossier

A selection of high-impact AI use cases across six major industries: consumer, energy and industrial, financial services, government and public services, life sciences and health care, and technology, media and telecommunications.
Research

Techweek 2026

The future of technology is for all of us to create. Join us for Aotearoa’s national festival of technology and innovation, Techweek 2026, from 18 to 22 May. As principal sponsor of Techweek 2026, Deloitte is proud to support a week that celebrates ambition, creativity, and the real impact of technologies shaping New Zealand’s future.
Service

Transforming the contact centre experience with AI

Kiwi insurer, Tower, and Deloitte New Zealand have modernised the contact centre experience with AI, with the aim of setting a new, global benchmark for customer service in New Zealand.
Story
8 minute read

Boosting NZHL’s adviser productivity with Snowflake and AI

Deloitte New Zealand and Snowflake helped NZHL (New Zealand Home Loans) cut preparation time for its annual client review process by 80% and boost adviser productivity with AI.
Perspective

Prompting for action: How AI agents are reshaping the future of work

Expanded use cases and impact from GenAI

Leading people through AI change

A conversation starter for business leaders in Aotearoa.

Action needed to align growth of AI in Aotearoa with net-zero and nature-positive aspirations

Deloitte Global’s Powering artificial intelligence report explores the environmental footprint of Artificial Intelligence (AI) now and into the future. We have expanded the analysis and looked at what the implications are for us here in Aotearoa.
Perspective
Blog

Transforming the way organisations use AI to create value; Stop automating broken processes

There’s a growing disconnect in the AI conversation; personal productivity tools and scattered approaches are not meeting expectations, putting the technology first over the time to rethink. The outcome is scattered, fragmented outcomes not shifting the dial to meet board room expectations.

Healthy Systems – the role of technology in driving sustainable healthcare

New Zealand's healthcare system is at a pivotal juncture, with an urgent need to reimagine and evaluate its long-term sustainability. We are facing mounting pressures from an aging population, rising chronic disease rates, and resource constraints, leading to escalating healthcare costs and compromised patient outcomes.
Perspective

Now decides next: Generating a new future

Deloitte’s State of Generative AI in the Enterprise quarter four report

Deloitte thought leadership

Physical AI: The moment of acceleration

Physical AI combines artificial intelligence with robotics and physical systems, allowing machines to sense, decide and act in the real world.

The State of AI in the Enterprise

Deloitte’s State of AI in the Enterprise report, published by the Deloitte Global AI Institute, outlines how organisations are adopting and scaling AI. This year’s report shows how AI is being embedded into operations, reshaping how work is delivered and highlighting where this technology’s value is accelerating or stalling. The insights show that many organisations are now shifting from pilots to wider adoption.

The executive decisions shaping the value of the digital workforce

From value creation, operational impact, token economics and rethinking work—executives have a bigger role to play than they think in Agentic AI.
Perspective
5 minute read

A path for global private companies to approach GenAI

Private businesses face both opportunities and challenges with AI adoption. Discover key insights, industry examples, and what leaders must do to prepare. Dive in for the full perspective.
Perspective
2 minute read

Agentic AI

Explore how Agentic AI is transforming businesses with digital workers that reason, adapt, and act.
Capability

Tech Trends 2026

As technology innovation and adoption accelerate, five trends reveal how successful organisations are moving from experimentation to impact.

TMT Predictions 2026

Deloitte predicts 2026 will see the gap between the promise and reality of AI narrow, as further movements towards getting it to scale are made.

Deloitte APEC CEO Survey 2025

Explore Deloitte's APEC CEO Survey, highlighting the perspectives of over 1,250 business leaders from companies across the APEC region.
Research

Stagility: Creating stability for workers while organisations move at speed

Artificial intelligence (AI) is rapidly reshaping the workplace, streamlining tasks and boosting productivity – but it’s also creating new challenges, especially for people just beginning their careers, according to Deloitte’s 2025 Global Human Capital Trends report.
Research

Agentic AI enterprise adoption

Getting started with AI agents means asking the right questions and taking gradual steps toward transformation. Explore the path to adoption and the cost, workforce, and risk factors you’ll encounter along the way.

Work, reworked: What it takes to win in the age of Agentic AI

Discover what it takes to unlock exponential productivity, redesign roles around outcomes, and build a Human-Agentic Workforce where humans and AI agents collaborate seamlessly. From bold governance to dual-speed transformation, this is the blueprint for thriving in the age of Agentic AI.
Perspective
5 minute read

Ensuring a human-centered approach to AI

Are humans on the brink of developing an even closer relationship with technology? Explore how humans can look to recent advances in AI to enhance creativity, innovation, and productivity—and how companies can take a human-centered approach to guide its application.

2025 Gen Z and Millennial Survey

The 14th edition of Deloitte Global’s Gen Z and Millennial Survey examines the responses of more than 23,000 participants across 44 countries.
Research

Interpretable AI

Artificial intelligence (AI) may be advancing rapidly, but the ability to explain how it works remains a challenge, particularly with Generative AI (GenAI) and large language models (LLMs). One organization tackling AI interpretability is Anthropic, an AI research, product, and safety company with whom we collaborated to develop this report.

  • Boosting architect productivity with generative AI

    Learn how Deloitte helped Chorus New Zealand boost productivity for its software architects by up to 75 percent with generative AI.

    Watch video

  • Investing in a more authentic customer experience

    Rakuten Securities, Deloitte Japan and NVIDIA collaborate to build an innovative AI avatar that delivers an enhanced digital customer experience.

    Learn more

  • Bringing AI to the forefront of a tech-driven food revolution

    Compass Group Australia and Deloitte Australia launch an AI-enabled system for improving nutrition among older adults.

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  • It isn't about the tool. It’s about the tool’s Capabilities.

    A state government programme explores GenAI’s potential to augment a Digital Transformation and help improve productivity.

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  • A new day for the night shift

    Kroger uses Data analytics, AI and ML tools to modernise its employee experience.

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  • Empowering sustainable food production with Generative AI

    Using GenAI to demystify the complexities of sustainable food production.

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  • Leveraging GenAI enterprise-wide: fast, straightforward and secure with CAMPfire

    Bertelsmann, a Global Media, Services and education company, leveraged GenAI and collaborated with Deloitte to create the Bertelsmann Collaboration Platform (BCP).

    Learn more

  • Transforming the contact centre experience with AI

    Kiwi insurer, Tower, and Deloitte New Zealand have modernised the contact centre experience with AI, with the aim of setting a new, global benchmark for customer service in New Zealand.

    Learn more

“We have observed that helping senior leaders and workers rapidly understand AI is at the heart of its successful application in Kiwi organisations.”

Dr Amanda J Williamson

Dr Amanda J Williamson

Director - AI Institute
+64 4 495 3929
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