Executive decisions shaping the value of the digital workforce
Most New Zealand organisations have started testing agentic AI. Few have scaled it.
A new Deloitte global report, Executive decisions shaping the value of the digital workforce, sets out what each senior leadership role needs to focus on as organisations move from agentic AI experimentation to sustained operational use. It highlights the decisions that determine whether AI investments retain value over time, including model selection, infrastructure, workforce design, and cost governance.
While agentic AI capabilities are advancing rapidly, many organisations are struggling to move from experimentation to enterprise wide impact. The constraint is less about technology readiness and more about leadership alignment.
Internationally, organisations seeing tangible results from agentic AI are using this technology to redesign work around outcomes and augment human capability, rather than automating tasks in isolation.
Several themes from the report carry particular weight in New Zealand. Many organisations operate with lean teams across wide geographic footprints. Agentic AI has the potential to extend the reach and capacity of those teams without proportional growth in headcount.
About Executive decisions shaping the value of the digital workforce
The report outlines responsibilities for the entire C suite, including the CHRO and CRO. In New Zealand, those roles also raise considerations around data sovereignty and how organisations govern AI adoption as it accelerates across the workforce.
