The 2025 survey focuses on three distinct groups: businesses implementing process mining enterprise-wide, those deploying it as a standalone solution, and those still in the proof-of-concept phase. By capturing insights across these groups, we provide a comprehensive view of how companies are approaching adoption, value generation, and the challenges associated with process mining. Our survey delivers actionable insights to help businesses maximize the value derived from their Process Mining initiatives.

Process Mining continues to redefine the digital landscape by seamlessly integrating data mining, analytics, and process optimization. It leverages real operational data to unveil critical insights into an organization’s workflows, spotlighting inefficiencies and unlocking untapped potential. This data-driven approach not only supports smarter decision-making but also empowers businesses to align closely with strategic goals, driving cost savings, improved productivity, and enhanced customer satisfaction.

A standout trend is the technology’s maturation into a strategic enabler of digital transformation and operational excellence. While early adoption focused on insight generation, businesses today are implementing
actionable changes that deliver tangible financial and operational benefits.
From cost-efficient process redesigns to transformative automation initiatives, Process Mining is a catalyst for meaningful business outcomes.

Our findings reveal that companies recognize the transformative potential of process mining and are increasingly scaling their initiatives to integrate the technology deeper into their operations. However, to maximize its value, businesses must address obstacles such as data quality, cross-departmental collaboration, and translating insights into measurable outcomes. This report aims to offer actionable guidance for businesses at all stages of adoption, highlighting key success factors and strategies to accelerate their path to value.

What sets this year’s survey apart?

This year, we take a deeper dive into the transformative role of AI integration in Process Mining. While still in its infancy, AI is already proving its transformative potential by helping organizations proactively identify inefficiencies, predict future challenges, and uncover deeper insights. Currently, 25% of respondents are using AI in conjunction with process mining, which is expected to grow as 74% plan to include AI in future initiatives. This integration is primarily used to draw conclusions, support decision-making, recommend actions, and predict process behavior, indicating a strong momentum for AI adoption. As businesses become more adept at leveraging AI, its synergy with Process Mining is expected to accelerate, unlocking unprecedented levels of operational efficiency.

Additionally, our segmentation analysis highlights key factors that differentiate high-realization organizations and low-realization organizations. These insights offer valuable guidance to organizations looking to utilize the full potential of Process Mining.

Challenges for Process Mining adoption

Securing management buy-in and addressing budget constraints remain significant challenges for Process Mining adoption. Management support, cited as a barrier by 41% of respondents (up from 26% in 2021), highlights the need for greater executive engagement to drive implementation. Additionally, many companies still rely on legacy systems, making integration complex and requiring a hybrid approach that combines cloud-based solutions with existing infrastructure. Despite these hurdles, aligning Process Mining initiatives with broader business objectives is crucial.

Looking Ahead: The Path to Value-Driven Transformation

The 2025 survey identifies four critical levers for maximizing value realization:

• Establishing robust Centers of Excellence to drive consistent results.
• Securing unwavering executive support to champion transformation efforts.
• Integrating Process Mining with AI and automation technologies for advanced insights.
• Prioritizing continuous process optimization to maintain momentum post-analysis.

At Deloitte’s Center for Process Bionics, we are committed to delivering on these priorities. By combining smart apps with a persona-based methodology, we ensure continuous improvement while securing the executive support needed to scale Process Mining initiatives. As the technology evolves, optimizing data management and integration strategies becomes crucial, positioning Process Mining as a core element of business operations. The integration of AI and automation is key to unlocking its full potential, but companies must also address legacy infrastructure challenges. Our segmentation analysis highlights four critical levers for maximizing value: centers of excellence, management buy-in, AI and automation extensions, and continuous process optimization. By leveraging these insights and advanced technologies, businesses can drive financial impact and elevate Process Mining-driven transformation to the next level.

Download the survey here and explore the trends, innovations and
success stories shaping the future of business operations.