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Transportation, Hospitality & Services

Elevate your organization in a sector that demands adaptability. From restaurants and resorts to travel and transportation, our deep insights and innovative capabilities can help you improve margins, modernize operations, and deliver differentiated experiences.

Transform the heart of your business

Many industry leaders are facing pressure to address rising costs, build customer loyalty, improve their productivity, and advance their technology capabilities.

By focusing on modernizing the heart of your business, we can help you go from one-time transformation initiatives to scalable, repeatable outcomes—so you can create lasting value.


  • Client stories

    Serving up restaurant industry insights

    How Deloitte collaborated with the James Beard Foundation to create an annual report that helps independent restaurants navigate an unpredictable industry

  • Client stories

    Crafting luxury experiences from the first click

    See how we worked with The Ritz-Carlton to renovate its website so guests have a more sophisticated experience from all angles

  • Client stories

    Making quick-service restaurants get even quicker

    Learn how Deloitte implemented machine learning to better equip the help desk at a global quick-service restaurant

  • Client stories

    Increasing internal capacity with external resources

    How Deloitte helped a global delivery service create a talent hub to enable transformation and support the business's evolving needs

Our capabilities

Subsectors we serve

We work with cargo and passenger carriers—and companies that provide related support—to help modernize their operations, tap into consumer data, and address the needs of their frontline workforce.

As gaming operators face a critical moment of transformation, we help casinos, sports betting, and entertainment organizations modernize the guest experience, improve workforce performance, and leverage AI to drive margin expansion.

From hotels and resorts to travel agencies and cruises, we help hospitality companies deepen customer loyalty, modernize their technology, and enhance digital experiences.

Across the restaurants and food service sector, we work with organizations to drive profitability in the face of increasing costs and create differentiated experiences for both customers and employees.

With rising margin pressures and technology shifts, we work with services organizations—ranging from staffing and security to digital marketplaces—to improve margins, modernize core business operations, and scale more efficiently.

We work with passenger and freight transportation companies (across air, rail, road, and water) to navigate shifts in global trade, implement new technologies, and capitalize on infrastructure investment funding.

Consumer expectations are driving rapid evolution across the transportation, hospitality, and services landscape. To stay competitive, companies must evolve beyond legacy systems and modernize their core operations. Our services are designed to help leaders navigate these shifts and deliver seamless experiences.
Kate Ferrara, Vice Chair & National Sector Leader for Transportation, Hospitality & Services, Deloitte & Touche LLP

About our practice

100%

of the world’s 25 largest airlines are served by Deloitte

90%

of Fortune 500 logistics & transportation companies are served by Deloitte

90%

of largest US food service brands and restaurants are served by Deloitte

85%

of Fortune 500 hotels, resorts, and casinos are served by Deloitte