Deloitte and ServiceNow for Manufacturing
Force-multiply the value of your people, systems, and tools.
You’ve made the right investments. Now, let Deloitte and ServiceNow optimize for impact—extending your existing manufacturing technology investments to help unlock business value, build resilience, and drive sustainable growth.
The manufacturing imperative: Maximize value
As costs, complexities, and customer expectations compound, you should focus your efforts and investments where they matter most.
By tapping into the deep manufacturing industry knowledge of Deloitte and the low-code platform of action from ServiceNow, you can optimize tech investments to:
1. Unlock business value: Amplify your plant floor technology to protect long-term profitability and manage risk.
2. Build resilience: Manage supply chain challenges and confront mounting disruptions with confidence and agility delivered by a connected enterprise supply chain.
3. Drive sustainable growth: Advance your sustainability commitments, showcase progress against environmental, social, and governance (ESG) goals, and analyze critical ESG components to meet increasing stakeholder expectations with interconnected tools and processes.
Chris Garibaldi
Chris leads our ServiceNow practice in ER&I. He also leads our ServiceNow MSP practice. With 29 years of experience in business strategy and management, Chris possesses a unique perspective on the evolution of business and technology management. Chis is a longtime proponent of digital workflow driving strategic insights from diligent, tactical management. He leads business management initiatives that produce impactful results for Deloitte’s clients. Chris earned his undergraduate degree from the University of Missouri and his MBA from the University of Kansas. He currently lives in Kansas City, Missouri.
Ajay Chavali
Ajay has experience leading organizational transformations and successfully executing global transformation programs across Product Portfolio Strategy, Product Development & Engineering, Digital Manufacturing and Supply Chain. Ajay has worked across North America, Europe, Japan & Australia collaborating with senior corporate executives and his experience spans leading organizations in Aerospace & Defence, Maritime, Network Equipment, Consumer Electronics, Hi-Tech, Semiconductor and Semi-equipment.
Stefan Klang
Stefan is a Director with Deloitte Consulting in Germany and has more than 13 years of experience in operations and supply chain consulting for multinational companies from the automotive and machinery industry. Stefan is co-lead for our service offerings “Connected Supply Chain” and “Manufacturing Strategy & Smart Operations”.
Dr. Peter Blome
Peter is a Director at Deloitte Consulting Technology Strategy and Transformation with more than 20 years of experience in IT organizations across various industries. He is leading the German ServiceNow Offering combining Deloitte`s platform capabilities with the broad business expertise of Deloitte. Besides extensive experiences in management consulting he was responsible for the initiation and delivery of IT outsourcing contracts for some years. His competencies are IT Management, IT Sourcing, Service Management, Digital Transformation and ServiceNow.
Sara Cruise
Sara Cruise is a seasoned senior leader with 10+ years focused on ServiceNow, exceling in driving strategic growth, operational excellence, and customer success. With extensive experience in leadership roles, Sara has consistently orchestrated business transformations and developed high-performing teams, centred on the ServiceNow ecosystem. Her specialty lies in establishing and expanding practices, fostering executive relationships, and innovating to deliver tangible, measurable outcomes. As a passionate advocate for continuous improvement, Sara's leadership style embodies innovation, collaboration, and a results-driven approach.
Stephen Resar
Stephen leads Deloitte Canada’s Supply Chain and Network Operations practice. With over 30 years consulting experience encompassing a wide range of solutions, Stephen’s primary focus is on technology enabled Supply Chain transformations. Stephen has been delivering Cloud solutions since 2008 and has led the global rollouts of a Global ERP Procurement solution to 30 countries.
Bosch Spotlight: Reinventing Enterprise Services with GenAI and Human-Tech Collaboration
Bosch, in collaboration with Deloitte, is transforming enterprise services at scale through a unified Enterprise Service Platform powered by ServiceNow.
This strategic initiative enhances visibility, reduces operational disruption, and empowers frontline teams — while harnessing GenAI and automation to drive efficiency and elevate the employee experience.
From insights to impact, Bosch is setting a new standard for how enterprise services are designed and delivered globally demonstrating what´s possible when technology and strategy align.
Connect, test, and scale: Deloitte Smart Factory
Within our global Smart Factory network, Deloitte pilots, showcases, and scales the future of manufacturing. These physical experiences offer real-world examples of how leading companies and top manufacturing executives can use smart, sustainable innovation to re-imagine manufacturing.
Deloitte Smart Factories serve as working models for transformation—each offering a one-of-a-kind, immersive experience designed to inspire new possibilities for innovation and growth. And regardless of where you are on your manufacturing journey, Deloitte can help connect, test, and advance your manufacturing processes. Visit one of our five Smart Factories for an experience tailored to your company’s digital transformation goals and begin unlocking your manufacturing potential.
The Deloitte and ServiceNow difference for manufacturing
For more than a decade, and across more than 5,500 clients, Deloitte has delivered transformation programs as a ServiceNow Global Elite Partner. Our ServiceNow Assets & Solutions Group (ASG) is amplified by extensive manufacturing insights and capabilities for an approach built to address the realities of manufacturing today.
