Skip to main content

Every service, person, and agent.

One intelligent experience.

Connect every corner of your enterprise to drive measurable business value from your Global Business Services (GBS) strategy with GBS on Now.

Access the right services every time—the first time

The future of GBS is industry-led, powered by AI, designed for humans, and scaled for impact across the enterprise. It takes an optimized operating model, intelligent processes, and robust governance to create a service structure that meets people where they are—and moves the business where it needs to go.

Inspired by Deloitte’s lived experience with ServiceNow GBS—the largest of its kind—Deloitte and ServiceNow spark progress by harnessing the power of AI to modernize your workflows, connect the experience, and turn insight into measurable impact.

Intelligent GBS for inspired leadership

Imagine a future where every function is connected through a unified service layer. GBS on Now reimagines how the C-suite can turn intelligence, agility, and people-centered design into a competitive advantage.

Go from “Vision to Value” with GBS on Now

Explore real-world lessons in GBS transformation with the ‘Vision to Value’ video series. From building next-generation GBS models to expanding upon proven use cases, each episode uncovers how leading organizations are unlocking real value through unified platforms, smarter ways of working, and bold strategies that deliver measurable results.

    Envision the future of shared services

    With the power of a single, unified access point for services—every question, answer, and decision flows through an enterprise AI orchestration layer. Engineered by Deloitte, powered by ServiceNow, and activated by AI, GBS on Now helps C-suite stakeholders across industries cut through complexity, break down silos, and turn shared services into a force multiplier.

    Gain executive perspective to fuel your GBS transformation

    Evolve your shared services with GBS on Now

    Leading businesses are investing in GBS to amplify the impact of their technology—and their teams. How can leaders translate GBS challenges into enterprise opportunities? Find out more in the POV “From Vision to Value.”

    GBS is no longer a back-office function—it’s the intelligent engine driving enterprise transformation. By uniting every service, person, and agent under one AI-enhanced experience, organizations can accelerate decision-making and deliver measurable value at scale. Deloitte and ServiceNow make that vision real—turning complexity into clarity, data into action, and GBS into a driving force behind growth, agility, and impact.

    - Emma McBride