From Insights to Impact Video Series
AI is changing the game—fast. In this exclusive series, Deloitte and ServiceNow sit down with technology leaders to uncover how organizations are operationalizing AI, simplifying complexity, and accelerating transformation.
Real stories. Clear strategies. Measurable results.
Season 3, Episode 8: Elevating Service Management at Colruyt Group with Deloitte and ServiceNow
Join Ruben Raveel, Director and ServiceNow Offering Leader, Deloitte, together with Johan Borgers, Domain Responsible Service & Process, Colruyt Group, and Stijn Van Craeynest, Head of Center of Excellence IT Service Delivery & Orchestration + Platform Owner, Colruyt Group, as they discuss how Colruyt Group is transforming its ServiceNow platform to drive operational excellence and scale enterprise-wide workflows.
Asish Ramchandran
Asish has extensive experience in accelerating growth, enabling performance transformation, delivering seamless integration and market-making divestitures, restructuring, and operational management leadership. His experience includes leading international multi billion-dollar programs focused on portfolio planning, execution, shared services enablement, and multiples affecting impacting $200B in synergies at companies ranging from $1B to $500B. Over the past 10 years, Asish led the M&A ecosystems and alliances across Oracle, NetSuite, Salesforce, and SAP. He currently serves as a senior advisory partner for the ServiceNow alliance. Asish has published work on digital transformation, M&A strategy, and how cloud-based solutions can address growth and transformation challenges. He has experience presenting at large cross-industry forums and campus events including, delivering the keynote around industry trends and best practices at Oracle OpenWorld, Dreamforce, Cloudworld, and SuiteWorld. Asish was recognized as a recipient of M&A Advisor’s prestigious “40 Under 40 Award” in the past.
Kevin Corcoran
Kevin is a principal, CIO Fellow, and solution architect who drives digital workflow revolution, technology transformation and innovation for growth. As an alliance leader, Kevin drives ServiceNow hypergrowth across the public sector. He has more than 25 years of combined public sector leadership and strategy consulting experience working in over 35 countries. Kevin is a former Marine Corps officer, active technology venture capitalist, and currently a Board Member at Duke University.
Steve Winsor
Steve Winsor is the national ServiceNow practice leader in Canada, where he focuses on helping clients to imagine and deliver the future of enterprise services. Over the past 10 years, Winsor has worked with global clients across industries and geographies to design and implement sustainable service management solutions, practices, and centers of excellence. He has strong experience with large, complex service management transformations and brings a design thinking approach to help clients modernize the enterprise. He is based in Alberta, Canada.
Sander Treur
Sander Treur is Partner at Deloitte Consulting in the Technology Strategy & Transformation offering supporting Deloitte’s global ServiceNow future out of the Netherlands. For the previous 21 years he was engaged as an entrepreneur at Odysseus, a boutique for Strategic Portfolio Management Technology implementations. Since 2015, he has focused on the ServiceNow Technology platform as part of the digital transformation agenda of his customers.
Jochen Fauser
Jochen Fauser is Consulting Partner at Deloitte with more than 20 years of experience in IT management consulting mainly in the industrial products, financial services and public sector. Jochen Fauser leads the Offering Technology Strategy & Transformation in Germany. He has strong experience in Digital Transformation, IT-Strategy, IT Governance, IT Service Management, Enterprise Architecture, IT Sourcing, IT M&A and Cloud.
Matt Dalton
Matt is passionate about technology and how it influences, and shapes people lives. He gets a great deal of satisfaction from helping clients achieve outcomes through the technology choices they make and the way they implement them.
Season 3, Episode 1: From AI Hype to Enterprise Action – Where to Start and How to Scale
In this bold conversation, ServiceNow’s Amit Zavery, President, CPO & COO, joins Asish Ramchandran, Global ServiceNow Chief Commercial Officer, Deloitte, to explore how generative and agentic AI are shifting from experimentation to enterprise execution. Discover how digital workers, intelligent orchestration, and cross-platform integration are helping leading organizations drive real outcomes—today.
What You’ll Learn – From Insights to Impact:
- Move from hype to action: Learn how to shift from AI experimentation to scalable execution with ServiceNow’s agentic AI platform.
- Unlock end-to-end automation: Discover how digital workers are completing complex tasks—not just surfacing insights.
- Simplify complexity with interoperability: Understand why seamless integration across enterprise systems is essential for AI success.
- Take the first step: Get practical guidance on where to begin, how to prioritize, and which early wins deliver the most value.
- Prepare for what’s next: Hear how AI will become the default operating model—impacting every industry, every workflow, and every business decision.
Season 3, Episode 2: Accelerating HR Transformation at Fortive with Deloitte and ServiceNow
Discover how Fortive is reimagining the employee experience with speed, data-driven insights, and strategic use of ServiceNow. In this episode, Greg Vert, Human Capital Applied AI Leader, Deloitte, sits down with Linda Nguyen, VP HR Technologies & Services Transformation at Fortive, to explore how their rapid HRSD implementation, powered by Deloitte’s FastForward EX Accelerator, is delivering measurable impact and setting the stage for an AI-enabled future.
What you’ll learn:
- How Fortive launched a global HR shared services model across 50 countries in just four months
- How Deloitte’s accelerator helped Fortive go live with ServiceNow HRSD at speed and scale
- How rich data insights are transforming HR operations, driving CSAT, and surfacing previously unseen employee needs
- What’s next: Fortive’s vision for a fully connected enterprise experience and how AI will power even faster personalization and innovation
Season 3, Episode 3: Designing the Future with Agentic AI and Human Ingenuity
Join Mike Bechtel, Chief Futurist at Deloitte, and Brian Solis, Head of Global Innovation at ServiceNow, as they explore how organizations can move beyond automation and efficiency to achieve transformational, human-centered outcomes with agentic AI. In this inspiring conversation, they discuss what it takes to design intentional workflows, integrate AI agents with empathy, and unlock exponential growth through imagination and innovation.
What you’ll learn:
- How agentic AI shifts the focus from superhuman intelligence to effective digital teamwork
- Why intentional business design is key to complementing human skills with AI
- How organizations can move beyond efficiency to create breakthrough, future-defining outcomes
- Why imagination, curiosity, and self-disruption are essential to becoming architects of tomorrow"
Season 3, Episode 4: Redefining HR with People Analytics and AI
Join Art Mazor, Principal, Deloitte Consulting, and Brandon Roberts, GVP, People Analytics & AI, ServiceNow, as they explore how data and AI are reshaping the HR landscape. Discover why people analytics is evolving from static reporting to dynamic decision-making—and how AI is unlocking new capabilities across the workforce.
What you’ll learn:
- How organizations are shifting from static dashboards to real-time, in-flow-of-work data insights
- Why data quality matters—but why waiting for “perfect data” can slow transformation
- How AI is redefining HR roles and the need for enterprise-wide upskilling
- Why data and AI literacy are now foundational to creating business value
Season 3, Episode 5: Accelerating AstraZeneca’s Life Sciences Transformation through ServiceNow Replatforming
Join Richard Baderman, Partner, Life Sciences, Technology & Transformation, Deloitte, and Dinesh Krishnan, Global Head of Enterprise Platforms at AstraZeneca, as they discuss how AstraZeneca transformed its legacy ServiceNow platform to power its ambitious growth and innovation goals. Discover how overcoming operational challenges enabled faster delivery of life-saving medicines while unlocking productivity and cost savings across IT, HR, finance, and R&D.
What you’ll learn:
- The challenges of managing a legacy platform hindering business growth and transformation
- How a bold replatforming initiative helped AstraZeneca accelerate its strategic ambitions within a compressed 9-month timeframe
- Examples of innovation unlocked by the new platform, including GenTech Augmented Reality and Moveworks to enhance productivity
- The critical role of partnership, enterprise-wide collaboration, and top sponsorship in successful digital transformation
Season 3, Episode 6: Enhancing AstraZeneca’s IT Portfolio Management with ServiceNow Replatforming
Join Christine Lyman, AstraZeneca Replatform Program lead, Engagement Partner, Deloitte, and Jenn Pye, Senior Director, IT Portfolio Management at AstraZeneca, as they explore how replatforming the Strategic Portfolio Management (SPM) capabilities enabled greater agility, efficiency, and innovation. Learn how reducing legacy customizations unlocked powerful new features like the Strategic Planning Workspace and set the stage for streamlined collaborative work management across AstraZeneca’s IT teams.
What you’ll learn:
- The impact of heavy customizations on legacy ServiceNow upgrades and functionality within AstraZeneca’s IT portfolio management
- How rigorous de-customization and platform modernization enabled dynamic roadmapping and easier access to new features
- The upcoming adoption of Collaborative Work Management to simplify project management for diverse teams
- The importance of a skilled, cross-functional team and strong collaboration with Deloitte to drive program success
Season 3, Episode 7: How TD Bank Group Is Modernizing HR with ServiceNow and Deloitte
Discover how TD Bank Group transformed its employee support experience by implementing a modern HR help desk system using ServiceNow. In this episode, Stephen Collins, Solution Architect & Delivery Lead, Deloitte, sits down with Raffaello Petracchi, Executive Product and Technology Owner, TD Bank Group, to unpack their collaborative journey—from a legacy system overhaul to building a sustainable model that supports 90,000 employees.
What you’ll learn:
- How TD Bank Group replaced legacy systems with a seamless, modern HR platform in just 10 months
- Why close business-technology collaboration was critical to balancing experience, scope, and delivery speed
- How TD Bank Group built a sustainable internal capability to ensure long-term platform success
- What’s next: how TD Bank Group plans to unlock the power of generative AI to enhance employee and HR support experiences
Season 3, Episode 8: Elevating Service Management at Colruyt Group with Deloitte and ServiceNow
Join Ruben Raveel, Director and ServiceNow Offering Leader, Deloitte, together with Johan Borgers, Domain Responsible Service & Process, Colruyt Group, and Stijn Van Craeynest, Head of Center of Excellence IT Service Delivery & Orchestration + Platform Owner, Colruyt Group, as they discuss how Colruyt Group is transforming its ServiceNow platform to drive operational excellence and scale enterprise-wide workflows.
What you’ll learn:
- The challenges of managing a highly customized legacy ServiceNow environment that limited agility and upgradeability
- How collaboration with Deloitte enabled Colruyt Group to replatform their ServiceNow ecosystem with a strategic focus on scalability and global support
- Key innovations unlocked by the new platform, including expansion beyond IT Service Management into Customer Service Management (CSM) and HR Service Delivery (HRSD)
- The vision to extend ServiceNow workflows across retail, supply chain, and other core business processes, enabling a future-ready, integrated service management backbone
Season 1, Episode 1: Asish Ramchandran & Teresa Briggs
Join Deloitte’s ServiceNow Chief Commercial Officer, Asish Ramchandran, and ServiceNow Board Member, Teresa Briggs as they discuss the importance of technology investments in an uncertain market, the productivity challenge, generative AI, cyber security, and more.
Season 1, Episode 2: Abdi Goodarzi & KK Dave
Join Deloitte’s Enterprise Performance and Emerging Enterprise Platforms leaders Abdi Goodarzi and KK Dave for a discussion on how to unlock business value from the SAP platform and optimize enterprise performance. Discover the current challenges faced by ERP clients and the benefits of using ServiceNow to simplify ERP processes and improve productivity.
Season 1, Episode 3: Saurabh Dubey and Edua Dickerson
Join Deloitte's Global ServiceNow Sustainability, Climate & Equity Leader, Saurabh Dubey, and ServiceNow's VP of ESG & Finance Strategy, Edua Dickerson for their insights on modern day sustainability challenges and approaches. Tune in for a lively discussion on measurement & reporting, setting shared objectives, empowering behavioral change through technology, and how the ServiceNow platform is helping organizations reach their net-zero goals.
Season 1, Episode 4: Larry Larmeu and Keith Pearson
Join Deloitte's UK ServiceNow Financial Services Director, Larry Larmeu, and ServiceNow's Global Head of Financial Services Go-to-Market, Keith Pearson as they discuss the complex challenges financial services institutions are facing. An accumulation of diverse tech tools have over-complicated operations and inhibited growth. Learn how they believe these organizations can simplify and consolidate technology architectures while keeping humans at the center to drive critical transformation.
Season 1, Episode 5: Gary Cole and Gretchen Alarcon
Join Deloitte's ServiceNow Workforce Experience Leader, Gary Cole, and ServiceNow's SVP of Employee Workflows Products, Gretchen Alarcon as they discuss the ever-evolving workforce landscape and the challenges today's employees face as a result. Learn how technology, like generative AI, is poised to revolutionize the way organizations operate and gain a glimpse into a future where AI-driven innovations harmonized with human expertise lead to a more agile, adaptable, and efficient workforce.
Season 1, Episode 6: Cameron Douglas-Savage and Adam Brand
Join Deloitte's ServiceNow Healthcare Industry Lead, Cameron Douglas-Savage, and Gold Coast Hospital's Medical Director for Digital Informatics, Adam Brand as they explore current challenges faced by healthcare leaders and how leveraging digital workflows can improve both the patient and clinician experience. Learn how Gold Coast Hospital is utilizing ServiceNow to bridge the gap between clinical and administrative processes, revolutionizing healthcare delivery with a lean, efficient approach.
