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Connect the AI-fueled enterprise

A well-connected enterprise isn’t a destination—it’s a capability. See how the top five trends in workflow automation can create lasting impact in 2026 and beyond.

Turn insights into lasting impact in 2026 and beyond

Deloitte and ServiceNow are designing a connected ecosystem where human and machine collaboration drives end-to-end outcomes. How will your organization evolve from isolated automation to autonomous intelligence at scale?

Explore five defining forces shaping what’s next around the globe in the 2026 Workflow Automation Outlook:

1. AI-ready architecture can turn complexity into confidence

2. Tech transformation starts with process transformation

3. Governance doesn’t slow innovation; it enables it

4. Autonomous action will power CRM innovation

5. Business value means more than feature volume

Let’s build for the era of intelligent impact

At the crossroads of autonomy and orchestration, it’s clear: insight, without impact, is no longer an option. The future belongs to those who turn intelligence into action, data into decisions, and trust into transformation.

Put intelligence in motion with Deloitte and ServiceNow

Your levers for lasting impact

Move fast, scale responsibly, and deliver with confidence in 2026 and beyond.

Power innovation in across industries

Powering progress with Deloitte and ServiceNow

By harnessing the power of the ServiceNow AI Platform, Deloitte has transformed how it operates at scale. With first-hand ServiceNow experience, Deloitte teams are uniquely positioned to help clients optimize their business for impact.