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Airlines & Aviation

The aviation industry moves fast. Businesses should navigate shifts while accelerating growth, improving profitability, elevating customer experience, and modernizing operations. Using Deloitte’s IndustryAdvantage approach, practitioners combine industry insights, bold strategy, and practical innovation to help clients lead with confidence.

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Guiding aviation forward with strategy, innovation, and resilience

Today’s aviation industry can be shaped by economic fluctuations, regulatory change, and technological shifts. Deloitte helps clients respond with operational excellence and strategic foresight.

With Deloitte’s IndustryAdvantage approach, practitioners drive commercial performance with AI, advanced analytics, and innovative solutions across network planning, revenue management, and loyalty strategy. From demand forecasting to predictive maintenance, M&A, and workforce transformation, Deloitte delivers end-to-end support.

Together, we help foster strong leadership, agile cultures, and future-ready organizations prepared to shape tomorrow. 

Our thinking

Toward travel’s frictionless frontline: Integrating technology and workforce

Travel, along with service industries more broadly, has recently faced unprecedented workforce challenges. The onset of lockdowns in 2020 sent workers home from their jobs in hotels, airports, and planes almost overnight.

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Data-driven Process Optimization in the Aviation Industry

The paper describes the key trends and challenges of today’s aviation industry as well as our recommendations for viable solutions based on process mining.

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Linking sustainability and finance in the Travel industry

Companies are under increasing pressure from their stakeholders to prove their business models are not just profitable, but also sustainable. This is especially the case for the travel and tourism industry, given the environmental impacts of the aviation and cruise companies.

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Using AI in predictive maintenance to forecast the future

Industrial automation is growing rapidly with the development of IoT technologies, reduced cost of data storage/computing, and advancements in AI/ML capabilities. Yet, based on our experience, maintenance organizations have not been able to harness the power of these technologies beyond pilots.

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Recommendations

Deloitte at World Aviation Festival 2025

This article spotlights how, at WAF 2025, Deloitte showcased the aviation industry’s rapid adoption of AI and digital innovation, from transforming the passenger journey to unlocking new efficiencies in airline operations with Agentic AI.

Facing travel’s future

Economic, social, and technological shifts are pushing the travel industry toward seismic change. Explore key changes, their implications on the future of travel, and how travel and tourism companies can undertake targeted transformation to meet evolving traveler expectations.
Perspective
15 minute read

Airline CEOs: As Top Risks Shift, So Does Strategic Planning

This Wall Street Journal article, citing Deloitte's 2025 Airline CEO Survey, reports that airline CEOs now rank economic and market conditions and geopolitical uncertainty as their top risks, moving away from previous concerns like pilot shortages, fuel-price volatility, and global trade challenges.

2024 Consumer Loyalty Survey

Loyalty programs have come a long way from sandwich-shop punch cards and frequent flyer miles. With access to more data than ever before, how can brands create more meaningful connections with consumers and evolve their programs to keep up with new customer loyalty trends?
Perspective
15 minute read

CEO compass: Deloitte Global’s 2026 Airline CEO Survey

Airline CEOs are managing the moment while positioning for the competitive landscape ahead.

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Gain insights into how the tourism industry is transforming through our comprehensive report, NextGen Travellers and destinations, a collaborative effort between Google and Deloitte Spain. This study examines the evolution of travel from 1990 and looks ahead to 2040, providing an analysis of traveler profiles and destination trends. These findings are intended to help the industry adapt to future challenges and opportunities.

Explore the study

Get in touch

Yvonne Rene de Cotret

Yvonne Rene de Cotret

Global Transport, Hospitality and Services Sector Leader
+14168744449
Vicente Segura

Vicente Segura

Global and EMEA aviation sector leader | Deloitte Spain
+34 911578234