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With a legacy dating back to 1959, American Honda Motor Company is more than just a multinational automotive manufacturer. With a portfolio that spans everything from power equipment and motorcycles to light jet engines, Honda’s diverse offerings and dynamic organization needed an HR strategy that was as innovative as the company itself.
After consolidating multiple US Honda entities into just two larger companies, Honda engaged with Deloitte to solve for complexities in their HR operations and help them “bring the future” to their workforce. With Deloitte’s leading human capital management strategy and the power of the ServiceNow platform, teams helped modernize Honda’s HR information technology (HRIT) infrastructure—empowering HR agents to effectively serve more than 30,000 employees, known as associates.
To scale down their high-touch approach to HR service delivery (HRSD) and adopt a contemporary digital environment with a unified HR organization, the Deloitte and Honda teams selected ServiceNow to build out a centralized technology platform. Together, Deloitte and Honda launched associate-facing and HR agent-facing solutions for easy self-service, fast access to virtual and live agent chat, and a robust knowledge repository.
To achieve Honda’s goal of best-in-class HR experience with a feature-rich associate portal and an efficient HR agent workspace, Deloitte was engaged to help:
Through previous experiences with Deloitte, their knowledge of the automobile industry, and previous projects, we knew that we were entering into a good partnership with a talented organization that really brought the right capabilities that could drive the outcomes we were trying to achieve.
- Rich Richardson, Senior Vice President of HR, American Honda Motor Company
Guided by Deloitte’s leading Human Capital Management strategy and inspired by Honda’s global tagline, “The power of dreams: how we move you,” the teams made several key choices that helped establish ServiceNow as a unifying technology to serve as the digital gateway to all services, including:
Deploying an HR portal distinct from IT:
Prioritizing and delivering associate adoption strategies
Leveraging Deloitte methodologies
Honda’s ServiceNow implementation has delivered exceptional employee experiences to associates across the country. The launch of Honda’s ServiceNow instance has been foundational in giving Honda the ability to build its HR strategy and continuously innovate on the ServiceNow platform. As associates embrace the new technology, Honda is prepared to go even further by injecting AI into their operations, with 80% of associates involved in AI pilot groups reporting they will continue to use AI tools to enhance speed and access critical information.
With support from Deloitte practitioners and the power of the ServiceNow platform, Honda delivered a more streamlined HR experience for its associates and HR agents, leading to:
of employees accessing the portal in the first two months, reflecting 8,700 unique users
services and 5 virtual agent topics deployed supporting more than 85 HR groups
employees supported through change management channels, including email, signage,
power users trained by Deloitte to support the rollout of the platform