Thomas Dreesbach brings nearly 20 years of professional experience. With over nine years of consulting experience, he applies extensive methodological and conceptual expertise to his project work in the field of Customer Service, Care, Experience and Loyalty. He has been able to continuously complement and deepen this experience in various activities and (management) roles for well-known international brands in omnichannel retailing and automotive. Thomas Dreesbach is a proven expert in holistic service transformations and related adjustments to the operating model, always incorporating the huge potential offered by enormous technological changes in a concerted and balanced manner. Given his many years of experience in the BPO service provider environment, he also brings a sound operational management perspective to his consulting approaches. Thomas Dreesbach is a certified systemic coach.