Rogier Bosch is an experienced customer experience consultant and certified auditor with over 25 years of expertise in the contact center industry. His career spans 15 years in Operational Management and 10 years as a Technology Specialist, demonstrating a strong combination of leadership and technical expertise. He has a proven track record of successfully leading and delivering complex contact center projects, including implementation, optimization, and transformation. His areas of expertise include contact center technologies, AI, omnichannel strategies, quality management, and process automation, making him a trusted advisor in driving customer experience excellence. Rogier Bosch has been leading the Genesys Alliance within Deloitte since 2024.