Government and public services customer experience solutions

TrueServe™ for Government is a suite of leading contact center technologies and industry-specific accelerators designed to help deliver a better service experience while creating a more efficient contact center.  

GovConnect™ is a suite of public sector solutions, enabling tools, AI tools, and services built on leading platform technologies. It helps agencies rapidly compose solutions like design systems, templates, component libraries, reusable modules, frameworks, and AI accelerators. 

HHS NextGen is Deloitte’s premier digital platform for integrating government health and human services eligibility and benefit programs. It helps drive transformative change for state human services agencies and improve outcomes for the people they serve. 

DocuEdge is a cloud-native solution for modern content management, offering cost savings, enhanced security, and advanced features. It’s ideal for organizations seeking to replace legacy platforms and streamline document management processes.

GovConnect™ Outreach Platform is a centralized, AI powered solution for multi channel outreach, designed to help improve engagement and help achieve mission outcomes. It streamlines multi-channel digital and printed communications; supports tailored messaging based on client needs; and offers advanced segmentation, analytics, and reporting in a cost-efficient manner that scales to an organization’s need independent of communications infrastructure and capabilities. 

NextGen360 Verification Hub is a one-stop shop for client verifications, connecting agencies to prebuilt data sources and intelligent tools. With unified vendor management, configurable verification hierarchies, and GenAI-powered document processing, it can help you simplify compliance; enhance accuracy; reduce costs; and deliver proactive, real-time alerts for informed decision-making—enabling modern verification journeys for earned income, identity, community engagement, and more!