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HHS NextGen integrated eligibility solution accelerator

Transforming government HHS programs

HHS NextGen is Deloitte’s premier digital platform for integrating government Health and Human Services (HHS) eligibility and benefit programs to create transformative change for state government human services agencies and help improve outcomes for the people they serve.

Achieve digital transformation with HHS NextGen

Deloitte’s HHS NextGen is modern, modular, and production proven. We continuously refine and update HHS NextGen based on more than 35 years of experience developing, integrating, and maintaining eligibility case management and self-service systems across the country, and we incorporate new technology and business processes along with the most recent updates to a state’s HHS program policy. HHS NextGen has been used in more than 30 states and helps government agencies to increase interoperability, enhance worker efficiency to manage program operations, and determine benefits for the applicable programs.

Benefits of HHS NextGen

Through HHS NextGen, we bring a combination of our domain knowledge, lessons learned, and leading practices, and then tailor it to meet the different requirements and needs of your state. Here are some of the benefits of our HHS NextGen solution.

HHS NextGen includes more than 30 prebuilt functional modules commonly used by human services agencies, such as application and intake, eligibility determination and benefit calculation, financial management, case management, self-service, master client index, reporting, and many more.

HHS NextGen’s modular, microservices-based architecture delivers flexibility for the future and streamlines integration with a state or agency’s legacy systems. With loose coupling of the system components, we compose your solution using only the parts that are needed today, while enabling flexibility to evolve with your mission.

HHS NextGen is nonproprietary, which means the state owns the code of the implemented solution. We understand that every state is different; you need control over the solution to meet your state’s policy and regulatory needs, to integrate with your existing enterprise, and to create the custom and relevant experiences for your employees and the people you serve.

Deloitte routinely works with state agencies and federal partners such as FNS, ACF, CMS, SSA, and the IRS to meet evolving compliance requirements and standards, and we incorporate their feedback into HHS NextGen to streamline implementations.

HHS NextGen’s design is informed by users through research and feedback. We incorporate human-centered design techniques to create positive experiences for both employees and the people they serve.

Software alone does not drive transformational change. That’s why HHS NextGen is backed by Deloitte’s full-service capabilities including industry-leading cybersecurity, regulatory and policy strategy, organizational strategy, artificial intelligence, and operations management.

Mission matters

We understand that mission matters when working with government HHS programs, and it is our mission to help government leaders achieve your mission—helping to protect and improve the health, safety, and well-being of our fellow citizens. We are focused on helping you improve efficiency, effectiveness, timeliness, quality, and accountability of state government services and benefits programs. That’s why we created HHS NextGen. HHS NextGen integrates benefit programs into a unified digital experience for both workers and the people they serve. We work with government social services programs, including:

  • Childcare
  • Child support
  • Heat and Energy Assistance Program (HEAP)
  • Long-term support services
  • Medicaid
  • Rental and housing assistance programs
  • Supplemental Nutrition Assistance Program (SNAP)
  • TANF
  • WIC

The Deloitte difference

HHS NextGen helps state government agencies adopt innovative, customer-focused experiences to human services transformation while leveraging the latest in technology, including digital, cloud, AI, and mobile, to integrate programs and provide flexibility for the variations in the ways social services are delivered. Modernizing, innovating, and integrating systems for verifying eligibility and service delivery is more than a chance to drive efficiency and secure funding; it creates an opportunity to transform outcomes for the people you serve.

Our platform provides tangible benefits to state workers, individuals, and families across the country, serving the needs of millions of people, increasing productivity for tens of thousands of state workers, and helping dozens of state agencies achieve modernization goals.

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