Kenny Smith is a Principal and leads Deloitte's Government & Public Services (GPS) Customer practice, focused on making an impact for our clients through enhanced user experiences and engagement through the entire lifecycle of customers' interactions with the public sector. Kenny has dedicated his career to transforming state government service delivery. He leads large-scale, complex technology projects that elevate the human experience and improve health and well-being for millions nationwide. During his over 20 year tenure at Deloitte, Kenny has gained deep expertise in national government, systems integration, and social service innovation, consistently bringing innovative solutions to complex human services challenges.