Agents monitor cloud platforms concurrently, detecting and resolving issues across public, private, and hybrid environments.

• Manage public, private, and hybrid platforms under unified monitoring and automated incident response via Deloitte’s Open Cloud platform
• Improve provisioning, scaling, and cost with agent-driven FinOps that right-sizes in near real time
• Enable security and compliance controls across multi-cloud environments to reduce risk and audit effort
• Integrate DevOps, continuous integration/continuous delivery, and infrastructure as code for faster, repeatable deployment
• Strengthen availability and disaster recovery ability with geo-redundant backup and automated failover
• Apply AIOps so agents can handle routine detection, triage, and remediation end to end

• Operate data center workloads with automated health checks, patching, and capacity monitoring
• Manage compute, storage, virtualization, and backup for performance, reliability, and utilization
• Run 24/7 service operations centers for monitoring, incident response, and escalation
• Standardize on automation-first, SRE-informed, and infrastructure as code practices

Agents keep network traffic flowing, detect degradation across data center, cloud, and edge; and remediate quickly.

• Operate enterprise network and voice across data center, cloud, and edge with proactive monitoring
• Improve performance and availability through network observability and automated remediation
• Standardize changes with repeatable, governed processes that cut release and upgrade risk
• Embed network and infrastructure security controls into daily operations with clear auditability

Agents resolve common user issues quickly and route the rest to the right technician automatically.

• Deliver EUC services across desktop/virtual desktop infrastructure, messaging, and collaboration
• Coordinate field services for provisioning, repairs, upgrades, and on-site support across locations
• Manage mobile device management and strengthen endpoint protection through governed, repeatable run processes

We manage the AI and high-performance computing (HPC) cluster infrastructure that keeps your GPU fleets, compute clusters, and agent-driven operations running efficiently at scale.

• Operate AI and HPC workloads, including GPU/CPU capacity planning and scheduling
• Enhance AI and infrastructure spend with analytics and FinOps-informed practices
• Improve reliability with enhanced monitoring, observability, and automation across AI/HPC services
• Maintain high utilization and low toil as workloads scale, with agentic automation in the loop

AI helps transform the service desk into an AI-enabled, 24/7, a experience that helps your organization resolve issues faster, reduce disruption, and improve operations.

• Anticipate possible issues with AI-driven monitoring, predictive analytics, and anomaly detection to prevent problems from  affecting users
• Automate triage, routing, knowledge creation, and remediation of issues to reduce manual effort and accelerate resolution
• Improve user experience via natural-language self-service, curated knowledge, and role-based support to improve speed, transparency, and satisfaction
• Operate 24/7 with self-healing workflows and ongoing improvement that reduces costs and frees teams for higher-value work