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Engineering a new era

Deloitte’s tech-driven consulting revolution

By Brett Davis, chief innovation officer, and Bill Briggs, chief technology officer, Deloitte Consulting LLP

Technology is rewriting the rules of business—reshaping competition, customer engagement, government missions, and the very nature of work. Across every business, including our own, the call to action is simple: lead the transformation, or risk falling behind.

At Deloitte, we’ve made our choice. We’re transforming boldly.

For 180 years, Deloitte has delivered trusted outcomes to our clients, and that isn’t changing. What's changing is how we deliver those outcomes.

This evolution didn't happen overnight. It's the result of decades of deliberate investments in engineering capabilities, platform development, and a fundamental reimagining of how consulting creates value.

Today's challenges demand more: platforms that deliver value on day one, solutions that scale with business, and the confidence that what works today will carry enterprises into tomorrow.

The future of consulting looks different. It's human expertise amplified by platforms, products, data, and AI agents—powered by and built with an ecosystem of technology alliances. It’s about bringing together our industry, functional depth, and centuries of experience to deliver outcomes together, seamlessly, and at scale—all at the speed business demands.

This is a shift we've been building toward for decades—rooted in Deloitte's history—with sustained investment in talent, engineering, and industry-specific solutions to meet this moment.

Proof, not promises

Companies want real results—and Deloitte is delivering: for example, a leading healthcare client achieved up to $4 billion in savings using intelligent automation for health care administrative burden reduction, a leading tech provider achieved 50% faster financial closes as a result of autonomous workflow automation, a national insurer experienced 30-40% fewer insurance claim calls, and 16 million fans engaged in a top sporting event. These are not projections, but tangible outcomes from Deloitte’s new model of consulting that combines products and people.

As part of our commitment, we introduced several new capabilities at FWD, our first annual flagship event that highlights Deloitte’s innovation and leadership in AI, cloud, and engineering, helping clients prepare for the future.

These announcements about our offerings are the result of decades of deliberate investments in engineering capabilities, emerging technologies, platform development, new product-led businesses, and an ecosystem of technology alliances. We are shifting from time-and-materials consulting to pricing and packaging based on client outcomes, focusing on shared objectives and risks, cost predictability, and AI-driven efficiencies to enable rapid transformation.

Here’s what’s available now:

  • Ascend™, Deloitte’s AI-powered delivery platform, is the backbone that powers everything we build.
    → NEW: At FWD, we announced Ascend for Advise, which is reimagining how we deliver strategy for our clients in an AI-first world. Ascend is transforming every part of our business. It orchestrates the work of human and agentic teams, ensuring consistency, speed, and quality at a scale our clients can trust. The result? More secure, consistent solutions delivered faster—and tailored to each client’s mission and goals.
  • Zora AI™, Deloitte’s product platform business, is built on NVIDIA technology, supports multiple AI models, and is flexible on any hyperscaler. It provides a suite of ready-to-deploy agents designed to empower our clients to build their digital workforce. Zora executes many complex business tasks and functions with a high degree of precision, speed, and efficiency. Originally created for finance, Zora is now expanding to other enterprise functions, such as sourcing and procurement, technology, tax, assurance, and many other business domains. Zora AI is a licensable product platform that is contracted to business outcomes.
    → NEW: Zora offers two product groups, Zora Advise, which transforms executive decision making to real-time, dynamic, personalized intelligence, delivering that "why" behind the numbers and telling organizations what to do next. Zora Perform is a collection of capabilities that autonomously execute workflows and handle the heavy-lifting in finance operations (e.g., autonomously processing invoices, closing books faster, and maintaining accuracy across financial systems).
  • Converge™ by Deloitte: Launched in 2014 and accelerated in 2024 with our $2B IndustryAdvantage™ investment, Converge industry solutions are available in more than 30 countries and enable secure collaboration, data sharing, and advanced analytics to help organizations drive innovation and solve complex, shared challenges.
    → NEW: We've expanded Converge across multiple sectors and introduced new offerings, including Healthcare Agentic BPaaS powered by Converge, Insurance Growth Suite ClaimBeacon™, Converge for Mobility, Converge for Sports, Converge for Sustainability and Infrastructure, and more, enabling clients to tackle mobility, infrastructure, and operational challenges with data-driven solutions. We are also building AI agents into every Converge suite.

Building for the long term

New business challenges require looking beyond the immediate finish line. That’s how we arrived in this era and how we’ll be prepared for the next one, too. Deloitte is taking a long view on how we deliver client work, collaborating with organizations we believe in and investing in the technologies that will define tomorrow:

  • CoVentures brings a co-investing and co-building model to market, enabling shared risk and reward in creating modern businesses and solutions. Deloitte’s recent CoVenture with HundredX shows this model in action, combining investment capital with platform capabilities to deliver predictive insights that change outcomes.
  • Betting on disruptive technologies: Quantum, space, and physical robotics are shaping our future now. Deloitte is preparing clients for what’s coming through scenario planning, workforce development, outcome-focused engineering, and ecosystem building.

The people behind it all

At the heart of Deloitte’s innovation engine is a global network of 250,000 technologists, 50,000 engineers, and 5,000 architects. They've worked on factory floors, in hospital systems, inside financial operations, and they know what succeeds and fails when deploying technology at scale. And they collaborate seamlessly with our ecosystem of alliances to bring clients the best solutions, faster. This cooperative spirit ensures that innovation isn't just a goal—it's how we work every day. When you combine deep industry experience with platform capabilities and strategic relationships, transformation becomes achievable at scale.

Leading the future

This is modern consulting: moving beyond advising, configuring, and operating to deploying products and solutions that deliver outcomes faster, with less complexity, and more certainty with continuous innovation built in by design.

Visit our FWD page to see how we can build the future together.

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