GBS 2030: From back office to frontline architect

The role of Global Business Services (GBS) and Global Capability Centers (GCC) are undergoing a significant transition. By 2030, GBS will evolve from a support function into the operating system of the enterprise. Our GBS 2030 framework guides this evolution, shifting the GBS mission from delivering operational efficiencies to orchestrating value across the entire enterprise.

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GBS 2030 Themes

GBS has historically been anchored in running operations: paying invoices, onboarding, purchase orders, and constant data reconciliation. With AI and a growing “digital workforce,” there’s an opportunity to reduce routine manual work and release capacity, so GBS can focus more on transforming the enterprise, not just keeping it running.

GBS 2030: three disruptions leaders are navigating now

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Deloitte helps clients harness the potential of AI-enabled global business services, acting as a catalyst to transform operations, foster agility, and fuel enterprise-wide collaboration.

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