GBS 2030: From back office to frontline architect

AI is dissolving functional boundaries, geopolitics is destabilizing global labor arbitrage, and talent scarcity is breaking the economics of scale.

Forget "if." The new question for AI is "how?" Leaders are shifting from conversation to concrete action. The focus is now on smart implementation, seamless adoption, and scaling real world value. Are you ready to turn AI momentum into measurable results?

The classic GBS pyramid structure is becoming obsolete. As digital workers take over the transactional base, many organizations are undergoing a complete workforce redesign.

Global Business Services is an inflection point.  What can GBS leaders do now to prepare for the shift?

The "lift and shift" era is over. Leading GBS organizations are moving beyond long-term, FTE-based contracts to a more agile model.

GBS is the natural epicenter for the AI revolution. It's the unique place where people, process, and end-to-end data converge.

In this Dbriefs, our panel explores the 2030 outlook for GBS/GCC organizations and capabilities shaping next‑generation service delivery.

Agentic AI is the next step change. It does not just speed the work, it reorients the GBS operating model and the human roles within it, from doing and transacting to overseeing and orchestrating.