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Global Business Services

Unlock growth with improved service delivery

Shape your global business services strategy by allocating capabilities effectively, optimizing how services are delivered, and understanding the role of technology. Together, we leverage our deep industry insights, functional knowledge, talent trends, and technology to optimize your business strategy.

Embed continuous advantage through next-generation operating models

To drive sustainable value across the enterprise, start at the core: your operating model. The future of global business services (GBS), shared services, capability centers, and outsourcing lies in the transformation of customer and employee experiences with predictive insights at unparalleled speed.

In today’s volatile and uncertain markets, organizations must make fast and efficient decisions. We can help you transition to a more agile, digital, and cost-effective model. 

Our GBS practice collaborates with you to align with your strategic vision and business strategy. We advise our clients from initial strategy development, through implementation, to optimization of your GBS model.

  • Client story

    When outsourcing becomes an inside job

    Deloitte uses its Build, Operate, Transform, and Transfer Back model to help a global delivery service increase productivity and improve margins.

    Business process outsourcing had insourced unexpected challenges.

  • Client story

    Why the back office matters

    Booming business can mask an operational bust—until it can’t anymore.

    Were things in accounts payable really that bad? (No. Worse.)

Awards and recognition

Deloitte is recognized as a Leader in the inaugural 2024 Gartner® Magic Quadrant™ for Finance Transformation Strategy Consulting

Deloitte is recognized as a Leader in the 2024 Gartner® Magic Quadrant™ and Critical Capabilities: Cloud ERP Services for the second year in a row

Deloitte has been recognized as a Leader in the ISG Provider Lens™: Finance and Accounting Outsourcing (FAO) Services 2024 - 2 years in a row!

Shaping the future, faster with Innovation and Technology

Explore how Deloitte's tech-enabled solutions combine industry expertise, proprietary assets, and a powerful alliance ecosystem to accelerate your business transformation and unlock new possibilities.

Visit Innovation & Technology Assets

Join us

Deciding the career for you is more than simply “landing the job.” It is finding a place where you know you make a difference each day, where you can be your most authentic self. It is choosing your impact.