Learn more about
Driving Enterprise Value
Participants will assess their organization’s AI readiness, identify practical starting points, and outline actions to move from pilots to measurable enterprise value.
Host: Ranjit Rao, principal, Deloitte & Touche LLP
Presenters: Jonathan Englert, principal, Deloitte Consulting LLP Mike Razzano, senior manager, Deloitte Consulting LLP
1.0 Overview CPE credit | Business Management & Organization
Key takeaways
Historically, the mandate of Global Business Services (GBS) has been to centralize work, drive standardization, and maximize efficiency through automation and labor arbitrage. Agentic artificial intelligence (AI) is the next step change. It does not just speed the work, it reorients the GBS operating model and the human roles within it, from doing and transacting to overseeing and orchestrating. We’ll discuss:
- How leaders should rethink their GBS organization in the age of agentic AI
- Why GBS is the right partner to adopt and scale AI
- Barriers to adoption and potential solutions
