Gartner® Critical Capabilities for Cloud ERP Services

The Gartner® Critical Capabilities report is a companion to the Magic Quadrant^TM for Cloud ERP Services, providing a deeper insight into the capability and suitability of provider’s IT products and services based on specific or customized Use Cases for cloud ERP services.

Deloitte achieved the highest score among all providers across all six evaluated Use Cases: Discovery and design, Microsoft Dynamics-based implementation and evolution, Oracle Fusion-based implementation and evolution, SAP-based implementation and evolution, Workday-based implementation and evolution, and Application Management Services.

“We believe this recognition reflects the breadth and consistency of our capabilities across the full cloud ERP services landscape. In my opinion, achieving the highest score across all six evaluated Use Cases underscores Deloitte’s ability to support clients across discovery and design, platform-specific implementation and evolution, and ongoing application management with an approach that is both comprehensive and adaptable," says D’Arcy Mathias, Deloitte Global Enterprise Technology and Performance leader.

“For SAP-focused organizations, transformation success extends well beyond implementation, it demands the ability to turn vision into value by aligning technology to business priorities, harnessing agentic capabilities, and inspiring people to continuously evolve alongside the business. To us, this recognition reflects the strength of our SAP capabilities in helping clients shape, deploy and advance transformation programs built for what’s next,” says Vadhi Narasimhamurti, Deloitte Global SAP Offering leader.

"As organizations modernize with Oracle, the bigger opportunity is to simplify complexity, unlock a cleaner data model, and accelerate AI adoption across the enterprise. Our Oracle capabilities help clients turn modernization into measurable value - driving faster outcomes, greater agility, stronger business alignment, and lasting impact," says Swami Rajagopalan, Deloitte Global Oracle Offering leader.

Key Links

• Source: Gartner Critical Capabilities for Cloud ERP Services, By Shubham Rathore, Danny Kreidy, Rajib Gupta, Katarzyna Fonteyn, Published 11 May 2026 - ID G00828034 
• Source: Gartner Magic Quadrant for Cloud ERP Services, By Danny Kreidy, Shubham Rathore, Rajib Gupta, Katarzyna Fonteyn, Published 6 May 2026- ID G00827853

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