Deloitte’s series of ESM Jumpstart Labs aim to bring together C-suite leadership and other service management champions across back-office functions to identify commonalities and create alignment to the organization’s ESM vision.

Deloitte has a network of over 3,300 practitioners who provide transformational services that span people, process, technology, governance, and data. Our deep IT service management (ITSM) experience forms the basis to advise clients to adopt relevant principles for ESM.

Deloitte is the right organization for driving ServiceNow-powered ESM transformations. As one of only seven ServiceNow Global Elite Strategic Partners and ServiceNow’s 2023 Global Partner of the Year, Deloitte’s ServiceNow practitioners hold 4,000+ ServiceNow certifications and implementation experience in every ServiceNow application currently available on the platform.

Deloitte begins every ESM engagement by looking at the human element and the big picture to align technology changes to an organization’s needs. This flow of work can position an organization to realize value quickly—while helping them avoid the lateral impacts and unintended consequences of a technology-only approach.

ESM at scale requires technical capabilities across back office services, multiple systems of record, and an integrated service management platform. Deloitte provides complete, scalable, and bespoke solutions and offers subject matter specialists and advanced technical support to help clients envision and realize their optimal ESM future.

With our multi-faceted and iterative approach to engagement and organizational change management, Deloitte fosters a collaborative mindset and uses communications and training to drive effective, sustainable ESM solution adoption across the enterprise.