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Sales and Commercial Transformation

The consumer products and retail ecosystem is at an inflection point: shifting shopper expectations, margin pressure, and new profit pools are reshaping how value is created. To compete, consumer products companies should rethink how they work with retailers and wholesalers. Success will depend on deeper collaboration that drives growth, productivity, and new ways of working.

Reimagining consumer products organizations

Achieving growth in today’s landscape requires a major change in how retailers, wholesalers, and suppliers collaborate and operate. Our recent Retail–CPG Commercial Collaboration Benchmark Study shows the intent is clear: companies want to collaborate 1.2x–2x more than they do today. Market leaders are building capabilities that boost efficiency while enabling more data-driven collaboration across the value chain. As a result, sales and commercial talent must evolve—combining digital fluency, advanced analytics, and stronger brand storytelling.

Deloitte’s Sales and Commercial Transformation solution brings these capabilities together, helping chief commercial and growth officers reimagine their organizations to accelerate growth, improve productivity, and build lasting competitive advantage.

Our services

Our end-to-end offerings and experience empower leading retail and consumer products companies to innovate, streamline operations, and drive sustainable growth.

“To win in constrained growth, CPG companies need commercial transformation that scales: value-chain data connectivity, sharper 4P and route-to-market decisions, and local execution—accelerated through collaboration. With modern solutions like ConvergeCONSUMER, we help clients unlock that sustained advantage.”

Drew Gaputis, Principal, Deloitte Consulting LLP

How we’ve helped our clients evolve their capabilities

3% to 5%

increase in sales opportunities

through targeted pricing and improved promotional strategies

6%

lift in operating profit

by redesigning and implementing a new route to market

$100M

reallocation of trade funds

by identifying and removing inefficient investments

Converge Consumer industry solutions

Enhance decision-making where it matters most

Traditional approaches to decision-making can’t keep up with consumer expectations. Converge by Deloitte for Consumer combines our experience delivering complex industry solutions with our data, analytics and AI products, helping organizations identify growth opportunities and realize value faster at scale.