In the retail and consumer products (RCP) sectors, Generative AI (GenAI) isn’t a future disrupter. It’s a present-day differentiator. Deloitte AI Institute™ survey results from GenAI leaders across these sectors reveal a clear imperative: Organizations that move with speed, intent, and structure will gain the edge.
Our analysis outlines where RCP organizations are on the GenAI journey, along with expectations and risks surrounding adoption. Across the board, RCP leaders anticipate tangible benefits in both revenue growth and cost savings.
of respondents are in the initial stages of GenAI integration.
expected mean ROI increase from GenAI investments.
anticipate growing their GenAI budgets by 10% or more.
For RCP companies to realize GenAI’s full potential, they should first put a well-thought-out AI strategy in place, enabled by four strategic pillars.
To fully harness its potential, RCP organizations should approach implementation with a clear strategy, targeted use cases, scalable delivery infrastructure, and robust governance. Those that do will likely not only unlock meaningful business impact and operational efficiency today but also position their enterprises for sustained leadership in an increasingly AI-enabled world.
Acknowledgements: We would like to thank our team of professionals who brought this report to life, including Apurva Limaye, Vignesh Ramdas, Nick Martindale, and Rigzin Lhatoo.