Orchestrate the next era of insurance
From proactive risk prevention to connected operations, Deloitte and ServiceNow can help turn insurance industry insight into scalable, governed, enterprise wide action.
Move insurance from reactive to ready
Insurance leaders should deliver trusted, responsive customer experiences, while helping to protect margins and navigate aging infrastructure, a dynamic risk environment, and a fragmented technology landscape.
Now, there is an opportunity to modernize by putting AI to work across integrated data and existing core platform investments. Together, Deloitte and ServiceNow help insurers reduce cost and risk, improve customer and workforce outcomes, and create new capacity for growth.
Questions for the insurer of tomorrow
The future of insurance won’t wait. Explore an executive perspective on how AI, connected ecosystems, modernization, and regulation are reshaping the insurance industry. And the questions leaders should be asking now to build a more adaptive, resilient, and growth-ready insurer.
Justin Chu
Justin is Deloitte’s National ServiceNow Financial Services (FS) Alliance Leader. He is focused on helping clients across banking, insurance, capital markets and investment management realize their ambitions in digital transformation and deliver on better business outcomes and experiences for their customers and employees. Justin brings a strong understanding of the unique challenges and opportunities that are impacting operations within Canadian FIs– and continuously looks for ways that ServiceNow and Enterprise Service Management disciplines can be applied to support our client’s objectives and outcomes. Justin is also Deloitte’s regional practice leader for Toronto – supporting our clients and talented practitioners as part of a national practice.
Arun Prasad
Emma McBride
Emma is a partner in Consulting Services with Deloitte UK, driving the financial services ServiceNow business forward. For 25 years, she's been a leader in service-oriented strategy, transformation, and implementation, successfully navigating major transformations, mergers, and divestitures. As head of the UK's Global Business Services (GBS) on ServiceNow capability, Emma is a sought-after thought leader, regularly sharing her insights at industry conferences and collaborating with ServiceNow.
André Pedro
André is a Partner in Deloitte’s Technology Strategy and Transformation practice and the EMEA FSI ServiceNow Leader. Andre has devoted his career to deliver Technology based Business Transformation for some of Deloitte’s largest Banking and Insurance clients worldwide, and currently leads Deloitte’s Center of Excellence and Innovation for Financial Services on ServiceNow. Andre is a firm believer in the multi-disciplinary model, working closely with Business and Technical experts to ideate and co-create innovative solutions for complex business challenges.
Roderick de Guzman
Roderick is a Partner in Deloitte’s Technology Strategy and Transformation practice and is the APJ FSI ServiceNow Leader. Roderick has over 15 years’ experience with the ServiceNow platform (Spring 2009 release) and 20 years of helping banking, capital markets, investment and insurance clients navigate their digital transformation ambitions into reality. His experience in FSI spans across the UK, Europe, Americas, Australia and Asia Pacific. He is a CTO by trade with a passion for climate & sustainability, payments transformation and working closely with the business domains.
Three priorities to navigate what’s next in insurance
A path to long-term relevance
By embedding regulatory requirements into everyday decisions, turning intelligence into governed action, and shifting from reactive risk response to proactive protection – insurers can navigate what’s next.
Deloitte can bring deep sector knowledge, geographic and use case-specific regulatory experience; operating model transformation; and a disciplined connection between technology investment and financial value. ServiceNow connects work across existing and emerging systems, helping create simpler experiences for customers, employees, and partners, even as insurers modernize the back-end technology underneath.
What differentiates Deloitte in insurance operations is the combination of technology, regulatory, and insurance-market experience. We understand that the value chain looks different across property and casualty, life and health, and brokerage. And we can bring that industry context into how technology and operating models are transformed.
- Justin Chu, Global ServiceNow Financial Services Alliance Leader
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