IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment
Deloitte has been recognized as a Leader in the inaugural IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment
Key Takeaways:
- Understanding what makes Deloitte a Leader in ServiceNow implementation services.
- The strengths of Deloitte as a ServiceNow implementation service provider in 2026.
- Insights from the IDC MarketScape to objectively assess Deloitte in the current market and their potential to help shape the market in the future.
This IDC MarketScape study represents a vendor assessment of the Worldwide ServiceNow Implementation Services 2026 market using the IDC MarketScape model. This is the first time the IDC MarketScape has assessed this market globally, evaluating 23 vendors across consultancies, global systems integrators, ServiceNow-focused specialists, and regional providers, with Deloitte being recognized as a Leader.
As organizations continue to expand their use of ServiceNow across employee experience, customer operations, enterprise workflows, and AI-enabled transformation initiatives, the role of implementation collaborators continues to evolve. The IDC MarketScape provides an independent assessment of the capabilities and strategies providers bring to helping organizations realize value from their ServiceNow investments.
"The companies winning with AI are turning investment into value," says Paul Fipps, President, Global Customer Operations, ServiceNow. "With the ServiceNow AI Platform and AI Control Tower, we're helping organizations orchestrate AI across the enterprise with the visibility, governance, and control they need to scale. Our partner ecosystem, including Deloitte, brings deep industry and transformation expertise to help customers accelerate transformation and deliver measurable business impact.”
The assessment recognized Deloitte's key strengths. The IDC MarketScape noted, “Deloitte’s portfolio strategy is strong, covering the full implementation life cycle across business consulting, custom application development, change management, data modernization, specialized knowledge transfer, and managed services. This is anchored by its ‘Operate to Transform’ model and the Breakthrough. ESM preconfigured managed services solution.”
Download the complimentary excerpt of the IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment to explore:
- IDC's perspective on the evolving ServiceNow implementation services market
- Considerations for organizations looking to maximize value from their ServiceNow investments
- Deloitte's strengths as highlighted within the assessment
We believe this recognition reflects the strength of Deloitte’s industry experience, investments in AI-enabled delivery and innovation, and dedication to collaborating with clients to help unlock measurable business value from their technology investments. Most importantly, it reflects the trust clients place in Deloitte to guide their transformation and navigate what's next.
- Craig Grevelding, Deloitte Global ServiceNow Chief Commercial Officer
Key Links
- View the IDC MarketScape graphic in larger size
- Read the full press announcement
- Source: IDC MarketScape: Worldwide ServiceNow Implementation Services 2026 Vendor Assessment, Published August 2026, Doc #US54126726
IDC Disclaimer:
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier’s position within a given market. The Capabilities score measures supplier product, go-to-market and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.
Jochen Fauser
Sudheer Kudvalli
