Business

Advances in AI, the dawn of digital agents, and new applications of robotics are exponentially growing digitized data, increasing efficiency, insights, and innovation. At Deloitte, we’re working together with clients to imagine how Generative AI (GenAI) and other technological advances can help reshape business models and execute their vision for the future, while also preparing for and managing the potential risks associated with adoption.

To fuel this unprecedented opportunity, we have allocated over US$3 billion of investments in GenAI through FY2030 to transform our delivery and operations and launch new innovative products and offerings. For example, with Agentic AI and multiagent AI systems, Deloitte is helping clients build AI agents on various software platforms across our network of ecosystems and alliances. Leveraging our specialist knowledge in business and workforce transformation, we help clients integrate Agentic AI to elevate human potential, enhance the work experience, and build agile, resilient teams. Through Deloitte’s newly launched Global Agentic Network, clients now have access to a connected ecosystem of AI business agent offerings supported by our strategic alliances and technology relationships to help augment and automate their operations.

Zora AI™ by Deloitte is our first Agentic AI product business, building AI agents that can act independently by executing human tasks autonomously and intelligently. Zora AI™, powered by NVIDIA AI Enterprise, marks a milestone in multi-agent systems with the integration into leading enterprise platforms, designed to empower clients to build intelligent digital workforces using Agentic AI.

The growing relevance of Sovereign AI, which refers to the ability of a nation or organization to independently develop, deploy, and govern its own AI systems and infrastructure, is leading to increased client demand for scalable, secure, and efficient AI infrastructure solutions. Deloitte’s Silicon to Service (S2S) offering aims to provide end-to-end strategy, design, deployment, optimization and management of sovereign AI and AI factory capabilities for clients. We launched the Global AI Infrastructure Center of Excellence dedicated to supporting clients globally in establishing and operating specialized AI data centers. By aligning infrastructure innovation with enterprise outcomes, we help clients accelerate timely and impactful AI deployment at scale while managing risk with appropriate ethics and governance, underpinned by our Trustworthy AI™ framework.

Deloitte has made significant investments in the development of our Trustworthy AI™ framework, related services, and training programs, because we believe trust is essential to scaling AI with confidence. Backed by Deloitte’s AI Institute, supported by global research, and informed by deep domain experience across industries, this framework helps organizations embed trust into AI development from day one, transforming it from a reactive concern into a proactive capability for responsible growth and long-term value.

In 2025, Deloitte was honored as the Google 2025 Partner of the Year – Artificial Intelligence Global Sales and Services, and a leader in the 2025 IDC MarketScape: Worldwide AI Services Vendor Assessment¹, which highlights our focus on helping clients leverage cutting-edge technology to solve complex challenges.

¹IDC MarketScape: Worldwide Artificial Intelligence Services 2025 Vendor Assessment, By Jennifer Hamel, Reid Sherard, Published 28 July 2025, IDC #US52978525

Times of change can often create operational challenges, from expanding digitalization and evolving regulatory requirements to the need for increasingly specialized skill sets to deliver core business services and evolve business models. Deloitte’s Operate services help clients meet these challenges with innovative end-to-end models that deliver enhanced business capabilities and transformational outcomes. Through a combination of comprehensive industry knowledge, deep domain expertise and skills, leading-edge technology, AI, and data capabilities, Deloitte helps clients achieve operational resilience and foster continuous innovation.

This past year saw significant growth and innovation within Deloitte’s Operate services, including the launch of new industry solutions within our Electronic Health Records service to facilitate the digital transformation of health systems, as well as the expansion of our Software-defined Vehicles and Future of Travel services. Deloitte Operate also enhanced multidisciplinary capabilities in areas such as Finance Operate, SAP Operate, Global Payroll Operate, and Supply Chain Resilience.

Deloitte has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Finance & Accounting Business Process Outsourcing² and a Leader in the inaugural IDC MarketScape: Worldwide Cloud Security Services in the AI Era 2024-2025 Vendor Assessment³.

²2025 Gartner® Magic Quadrant™: Finance & Accounting Business Process Outsourcing, 1 August 2025.

³IDC MarketScape: Worldwide Cloud Security Services in the Al Era 2024–2025 Vendor Assessment by Cathy Huang, November 2024, IDC # US52048124.

Around the world, Deloitte clients are transitioning to a low-carbon future, navigating sustainability data challenges, tackling large-scale infrastructure projects, shoring up their supply chains amidst uncertainty, and shaping sustainable solutions. Deloitte Sustainability works with organizations across industries and regions to help drive long-term value and meaningful advances in their sustainability transformations.

We guide organizations as they work to embed sustainability into core operations—rather than handling this as a side matter—and as they seek out strategic opportunities for growth, not just to manage risk. For example, a Deloitte Sustainability team—comprised of professionals across Deloitte’s consulting services and tax businesses—worked with a large multinational energy company to harness data and insights from their initial reporting exercises to move beyond compliance to unlock a path forward for a new profitable renewable fuels platform that serves both their long-term business and sustainability goals. Leveraging the latest AI technology, another team worked with an electric utility that was looking to drive sustained economic growth, catalyze the clean energy transition, and keep rates affordable within their region. Using these technologies, Deloitte is helping them scale their operational capacity and capital infrastructure investments, while at the same time improving worker safety, strengthening asset resilience, mitigating risks like wildfires, and reducing costs.

In recognition of our capabilities in sustainability, Deloitte has been named a Leader in the 2025 Verdantix Green Quadrant.

As a leader in quality, Deloitte Audit & Assurance (A&A) remains committed to our vital role in financial reporting, upholding integrity, independence, and transparency. Deloitte’s A&A professionals are continuously building knowledge and skills to support the delivery of high-quality audit and assurance engagements, enhancing the client experience and making leading contributions to shaping the future of the profession.

Over the past year, Deloitte A&A has continued to execute against its multi-year investment in advanced, adaptive technologies to navigate rising client demands while steadfastly upholding the principles of quality and trust that define our profession. For example, a team from Deloitte A&A in Asia Pacific is working with a leading global manufacturer headquartered in Tokyo, leveraging a GenAI-enabled testing tool for J-SOX, Japan’s regulatory framework, which requires publicly traded companies in Japan to evaluate, document, and report on the effectiveness of their internal control systems for financial reporting. The solution streamlines and optimizes audit preparer work for J-SOX control testing.

Pairing their specialized skills with technology advances, Deloitte A&A professionals around the world are using Omnia, our cutting-edge global cloud-based A&A platform, to deliver high quality services and valuable insights. As the next step in the evolution of audit and assurance technology, Deloitte is integrating a suite of GenAI and Agentic AI capabilities into Omnia. In recognition of these enhanced Omnia capabilities, Deloitte won the inaugural "AI Innovation Initiative of the Year" at the International Accounting Forum and Awards.

Changing trade patterns, regulatory complexity, economic pressures and the rise of AI are all reshaping the tax and legal agenda for businesses and tax authorities. In this environment, Deloitte’s Tax & Legal professionals are helping clients anticipate and respond to stay competitive and compliant.

Deloitte Tax practitioners are helping clients adapt their business models and refresh and reinvent their supply chains and tax strategies. Our practitioners are continuing to hone their skills, including innovating and embedding cutting-edge technology, including GenAI solutions, to transform delivery through global platforms. We also continued to see demand to transform tax and legal departments, driving the growth of our comprehensive Operate services, including implementation and outsourcing supported by Intela, Deloitte’s tax management platform. Intela provides transparency, secure communications, dashboard reporting, and insightful analytics for over 70,000 users and 26,000 clients across 128 geographies.

During the past year, Deloitte Tax launched a global e-invoicing market offering to help clients respond to the increased number of tax authorities worldwide who are introducing digital compliance measures. We have also continued to work closely with strategic alliances, including Payslip, to launch our Global Payroll Operate offering as an end-to-end tech-powered solution to streamline global payroll programs; and Equus Software, for an advanced technology solution for multinational companies navigating workforce mobility challenges.

As GenAI continues to reshape the business landscape, chief legal officers (CLOs) are taking on a more prominent and integrated role in enterprise decision-making. They are expected not only to manage risk and ensure compliance, but also to contribute to growth, innovation, and efficiency. Deloitte Legal supports CLOs in this expanded capacity, helping them navigate the legal, ethical, and regulatory complexities of scaling GenAI responsibly and transforming their own legal departments. For example, Deloitte worked with a multinational bank to help modernize its legal function through the power of AI, including selecting an AI legal assistant and developing a three-year roadmap of use cases and technology solutions to increase productivity, improve customer satisfaction and employee engagement, and drive more data-driven decision making.

In an age of uncertainty and technological change, Deloitte empowers organizations to shape their end-to-end transformation agendas and unlock long-term value. Our consulting services, Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T), help shape clients’ strategic agendas—on matters such as AI-driven automation, growth, cost transformation, and resilience—and implement the solutions that bring those agendas to life. We bring together a multidisciplinary mix of industry, functional, and technology insights and solutions with our ecosystems, alliances, and technology relationships to orchestrate the outcomes our clients seek.

Deloitte’s strategic advisory services are foundational to the game changing, value-driven solutions we deliver to clients across industries and geographies. Our comprehensive approach pairs exceptional people with state-of the-art technology, including AI and simulations, to deliver solutions across strategy, financial advisory, risk advisory, M&A, sustainability, and more.

By integrating strategic, regulatory, and operational experience, Deloitte helps clients navigate complexity, streamline execution, and position themselves for sustained growth.

Deloitte’s capabilities, people, and platforms—accelerated by GenAI and Agentic AI—empower clients to reshape their future through technology-driven transformation, addressing key challenges across operations, efficiency, human capital, cybersecurity, and more. For example, Deloitte ranked No. 1 in Security Services by revenue in the Gartner Market Share: Security Services, Worldwide, 2024 report⁴, which recognizes continued growth in cyber services.

We launched Deloitte Engineering, offering the full life cycle of software delivery to drive enterprise value by combining an engineering mindset with a product-centric model and business insight. Highlighting how we enable clients to drive growth and redefine enterprise technology, a Deloitte Engineering team—comprised of Deloitte professionals across T&T and SR&T—and AWS partnered with Swiss Life Germany on a large-scale digital transformation. Over 320 business-critical applications—including the actuarial system, core billing system, and profits application—were migrated to the AWS Cloud within 30 months. As the first German insurer to fully exit its data centers, Swiss Life Germany now benefits from a modernized technology stack with near real-time security monitoring, scalable computing resources, and a 25% reduction in IT costs.

Deloitte professionals are continuing to help accelerate clients’ transformation journeys through Deloitte Ascend™, our proprietary, leading-edge digital transformation platform. Ascend is driving faster time-to-market and better decision-making through GenAI automation, industry insights, and reusable assets, all managed in a real-time platform. By accelerating project phases and automating activities, Ascend frees up time, allowing our practitioners to focus on driving client impact and quality of outcomes.

For the eighth consecutive year and the 13th time in total, Deloitte was ranked No. 1 consulting service provider worldwide by revenue according to Gartner in its report, Gartner Market Share: Services, Worldwide, 2024⁵.

⁴Gartner Market Share: Security Services, Worldwide, 2024, 25 April 2025.
⁵Gartner Market Share: Services, Worldwide, 2024, 11 April 2025.

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