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aggregate global revenue1
aggregate revenue growth from FY2025
Redefining the patient experience at The Ottawa Hospital
In 2030, it’s predicted that there will be a shortage of nearly 400,000 doctors and 2.5 million nurses across Organisation for Economic Cooperation and Development countries. This shortage is contributing to overwhelming workloads among health care workers. But by deploying AI in administrative tasks where clinicians feel much strain, hospitals can help tackle a problem that directly impacts both patient outcomes and staff well-being.
One example that can inform this effort is The Ottawa Hospital, which is embedding AI into the core of its operations as it designs its new campus, so that humans and AI can work side by side. The hospital collaborated with Deloitte Canada consultants who combined their deep experience in the health care and public services industries with AI innovation to reimagine how information is delivered and patients are supported. The result was an AI-powered Digital Teammate, designed to perform routine tasks and interact with patients. The Digital Teammate helps free up staff from administrative tasks so they can focus more on what matters most—the patients. It can also answer patient questions and engage in a range of interactive tasks, such as scheduling and registering.
In early pilots, the Digital Teammate has shown potential for improved patient engagement and reduction in administrative burden and costs, and it created a scalable model that can continue evolving alongside patient and hospital needs. While AI won’t replace compassion, skill, or judgment, it can help create the breathing space clinicians need to deliver them. The Digital Teammate is now being tested across several additional use cases with further deployments planned.
Behind each medal moment lies a vast, interconnected digital ecosystem that helps bring the Olympic and Paralympic Games to fans: results updated instantly; broadcast feeds transmitted seamlessly; credentials validated securely; millions of fan interactions performed in real-time.
The Olympic and Paralympic Winter Games Milano Cortina 2026 marked Deloitte’s first Games edition as Worldwide Technology Integration Partner, tasked with helping the International Olympic Committee (IOC) build systems and technology that can help make the Olympic Games smarter and more sustainable. For Milano Cortina 2026, Deloitte brought this to life in the Technology Operations Center (TOC), which acted as its technological heart and digital engine room.
Within the TOC and in satellite locations globally, hundreds of Deloitte professionals worked around the clock to maintain real-time visibility across systems, safeguard data, and continuously anticipate, identify, and resolve cyberthreats from multiple angles and platforms each day. They were supported by off-site technical extensions, called Remote TOCs (RTOCs) with Deloitte teams located in Italy, Spain, the United States, and India.
Together, the team managed technology across a 22,000 sq. km. footprint for 25 competition and non-competition venues and more than 90 facilities, both public (airports, depots, immigration points) and private (hotels, warehouses, forward logistics positions). The delivery included enabling 1.5 million venue access scans, mobilizing 18,000 volunteers, and printing 169,000 accreditations.
As a result of our work, there were zero significant technology disruptions to the Olympic and Paralympic Winter Games across 31 days of competition. The systems executed within the TOC and RTOCs can now serve as a blueprint for how large-scale, globally distributed events can be delivered securely, resiliently, and seamlessly. In doing so, Deloitte is helping advance a shared ambition with the IOC to promote a better world through sport, supported by secure, resilient technology.
Delhi Metro Rail Corporation (DMRC) serves around seven million commuters each day across 303 stations in India’s capital region. As the network continued to grow, DMRC faced the challenge of managing large volumes of operational data spread across disconnected systems. Fragmented data silos and manual monitoring processes made it difficult to gain a real-time view of network performance, identify emerging concerns, and proactively maintain critical infrastructure.
To address these challenges, DMRC collaborated with a team of Deloitte South Asia consulting practitioners and Google Cloud to create a cloud-based data center of excellence. Together, the teams developed a unified platform that consolidates data from across the metro network, providing real-time operational visibility and AI-powered predictive maintenance capabilities. By identifying early fault patterns before they become larger concerns, the solution helps to enable a more proactive, efficient, and scalable approach to network management.
As a result, DMRC has strengthened the safety, reliability, and efficiency of one of Asia’s largest metro systems. The new platform is projected to deliver a 15% improvement in time savings for maintenance planning and a 10-20% reduction in downtime, helping improve service continuity for millions of daily passengers. The solution also supports DMRC’s sustainability goals by identifying energy efficiency opportunities, extending the useful life of equipment through predictive maintenance, and encouraging greater use of public transportation through a more reliable commuter experience.
Underpinned by a modular cloud architecture, the digital foundation is designed to scale alongside DMRC’s future growth, demonstrating how a digital-first approach can redefine what is possible in public transportation.
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Endnotes
1 Monetary values are presented in US$ and used as the basis for revenue growth percentages, unless otherwise specified.
2 Gartner, Magic Quadrant for Finance and Accounting Business Process Outsourcing, Jan Ambergen, Emily Connelly, 24 June 2026
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3 Gartner, Market Share Analysis: Consulting Services, Worldwide, 2025, Anupama, 27 April 2026
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