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Customer Experience Transformation

Elevating the human experience to create customers for life

The customer of the future is here now, and engagement, experience, and loyalty strategies must evolve in response. Brands that grow know that each customer interaction is an opportunity to connect. Deloitte can enable you to implement successful strategies which require data-driven, creative, customer-centric approaches by leveraging the latest technologies to deliver outstanding service and value to your brand.

H.Moser & Cie.: The future of a timeless brand

Deloitte supported the Swiss luxury watch company to reimagine its customer experience by collaboratively exploring the added value of edge technologies
Perspective

The Future of Customer Support

In this article we discuss the first four layers of the operating model – Customer Segments, Channels, Products & Services and Processes. The third and final article will then explore the remaining five layers – Organisation, Location, People, Technology and Data.
Perspective

Customer Strategy & Applied Design

Ask yourself: What does it mean to be a customer? Our answer would be: To be a customer means to be human.

MILAN, ITALY, 25 JULY 2022

Marketing in a world where the customer experience is central

If you had to name only one core competence of marketing, it would probably be the ability to change.
Perspective

Chief marketing officers drive growth through internal sustainability efforts

As sustainability and equity continue to be important for consumers, two industries are leading the way in their efforts—setting an example for other industries and even consumers.

A new language for digital transformation

Organizations still struggle to advance digital transformation. A common language that transcends technology could be the key to strategic transformation.

Consumer Business

Today's harsh environment requires consumer businesses to understand and anticipate changing consumer needs and to respond rapidly with relevant products and solutions. To do that, they must address a myriad of questions – and Deloitte is here to help.
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Karine Szegedi

Consumer Industry Leader

Dannie Ivanova

Partner, Customer and Marketing
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