Consumer Business Services

As digital technology becomes pervasive, retailers are embracing technology to differentiate themselves in hyper-competitive markets. The retail store is not going away. However, the retail environment will need to offer a better, more differentiated experience for consumers. Retailers are increasingly recognising the need to rethink the overall consumer experience: the main drivers to meet or exceed customer expectations are talent, physical space and store operations.

As consumers become increasingly digitally-influenced, the travel, hospitality, and leisure (THL) industry is challenged to integrate channels to create a seamless experience.

Concerns around health and food Safety continues to be a major issue. Product recalls have become a top of mind issue – fuelled by media coverage and consumerism, while trends toward healthier lifestyles influence people’s desire for improved food quality and functionality.

Today’s global business environment requires consumer-focused organizations to accurately anticipate the changing needs and wants of its customers. But this is not new; successful organizations have always had to do this. What’s new is the speed and frequency with which needs and wants change due to the consumer’s increased access to information.