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Explore the latest Artificial Intelligence insights

A New Story For Contact Centres

We’ve noticed that contact centres struggle to successfully integrate new technology with their existing platforms, identify clear use cases for AI, and align talent and operations to drive value from new technology. The good news? You can change your contact centre’s story with the right framework. We’ll cover current barriers in today’s contact centres, and five steps to prosper in customer, employee, and operational experience.  
Perspective
8 minute read

Role of the Deputy Minister

Generative AI presents significant opportunity to the future of the Public Service — and to the role of Deputy Minister itself.
Perspective
2 minute read

The Future of Health

High costs and macro pressures on Canada's health care system has caused a decline in patient care. The cure? A prescription for a digital recovery, focused on people, wellness, and prevention.  
Perspective
7 minute read

Protect Productivity with Tech & AI in Financial Services Industry

Cost pressures in the financial services industry (FSI) are at an all-time high. Sustainable growth and value, without risking cost-base bounce back, demands a strategic approach to productivity — not just short-term cost cutting. 
Perspective
11 minute read

Canada AI future

Canada has everything it takes to lead in artificial intelligence (AI). As we reach an inflection point where AI moves from experimentation to large-scale implementation, this report from Deloitte’s Future of Canada Centre outlines a strategic framework to support Canadian leaders in seizing this moment to realize our highest AI potential.
Research
4 minute read

The state of Generative AI in the enterprise, Q4 report

 The fourth report in our quarterly GenAI survey reveals how organizations have discovered new ways to translate innovative potential into measurable business value. But to deliver sustainable results at scale, organizations must learn to bridge the gap between AI capability and operational reality.
Perspective
5 minute read

Reshaping expertise using Gen AI

In the evolving landscape of artificial intelligence, it's easy to assume that AI only affects repetitive, mundane work. After all, you can’t automate expertise. Or can you?
Perspective
8 minute read

Black in Canada

Acknowledging our past, owning our present, and changing our future.

The future of sports

Your athletes might be agile and quick…but is your organization? If not, you’ll never keep up with the rapid pace of change in today’s sports industry. Worst case, you’ll forfeit your fans’ attention and dollars. But if you evolve your playbook to embody new opportunities to engage and drive value for your fans? You won’t just stay in the game — you’ll win.
Perspective
8 minute read

Governance of AI: A critical imperative for today’s boards

In a new Deloitte Global survey of board directors and executives, almost 50% say AI is not yet on the board agenda. Is it time to step up AI oversight in the boardroom?
Research

The State of Generative AI in the Enterprise

The State of Generative AI in the Enterprise: Now decides next is a research series by the Deloitte AI Institute exploring how actions taken now will likely guide generative AI (Gen AI) adoption and impact.
Perspective
4 minute read

AI and the CEO | Deloitte Canada

Our latest article invites you to walk in the personal and professional shoes of a CEO through two parallel narratives from 2024 to 2030. Explore the unique tensions, challenges, and opportunities that leaders navigate and engage with thought-provoking questions that challenge convention.
Perspective
8 minute read

A CEO's guide to envisioning the Generative AI enterprise

The success of a company’s Generative AI adoption often rests on how well the CEO sets the tone and casts the vision for the enterprise. Over the past year, awareness of Generative AI’s seemingly boundless possibilities has continued to expand.

Three roles CEOs need to play to scale Generative AI

CEOs belong on the front line of decision-making—especially when it comes to imagining and implementing GenAI for business success. They need to set the vision, communicate that vision, and then make the right investments to accelerate the journey toward success.

Leading a Generative AI-fuelled enterprise: A CEO series

Generative AI remains a high priority for CEOs, and according to our latest Fortune/Deloitte CEO Survey, 79% believe accelerating innovation is one of the top use cases for implementing Generative AI (Gen AI).

The Generative AI Dossier

A curated collection of Generative AI use cases designed to help spark ideas, reveal value-driving deployments, and set organizations on a road to making the most valuable use of this powerful new technology.

The AI opportunity in sourcing and procurement

The latest report, The AI opportunity in sourcing and procurement, highlights the different ways you can start implementing innovation within sourcing and procurement departments.
Perspective

The Age of With™: The AI advantage in defence and security

Artificial intelligence will change the way we work, the way we communicate, the way we make decisions, and the way we interpret the world. Our latest report discusses how integrating and scaling AI can help achieve long-term success in the defence and security sector.
Perspective

The Age of With™: Leveraging AI to connect the retail enterprise of the future

Artificial intelligence will change the way we work, make decisions, and interpret the world. Our latest report highlights how AI is changing the retail industry and why merchandisers should embrace it.
Perspective

Canada’s AI imperative: Public policy’s critical moment

Artificial intelligence (AI) prosperity means that AI improves business productivity, government effectiveness, and Canada’s future. To make AI prosperity a reality for all Canadians, our nation needs effective public policy leadership—and both government and business leaders must play a part.
Perspective

Developing a data insights strategy

Despite huge advances in data technology, companies still struggle to derive real business value from their data. To overcome this challenge and become effective data-led organizations, companies must re-envision how they interact with their data by devising a sound data insights strategy.
Research

Contact us

Jas Jaaj

Jas Jaaj

Managing Partner, AI & Data
416-775-8699
Nihar Dalmia

Nihar Dalmia

Insights & Engagement Leader, AI & Data; Generative AI Market Activation Leader
Jessica Kaczmer

Jessica Kaczmer

Partner, AI & Data
403-826-4948

Talk to us. You’ll see the difference.

We’d love to learn about your needs and support you with insights, use cases, and solutions. 

Deloitte is uniquely positioned to help consumer products companies apply AI and GenAI to drive positive, practical, and trusted outcomes, from asset management and workforce productivity to customer service and technology and program delivery. We support you in maximizing the value of AI with a full suite of services at every stage of your journey. 

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