The situation

A financial services company faced increased risk exposure from its artificial intelligence (AI) due to inconsistent monitoring, risk identification, governance, and documentation of multiple applications across its business units. The issues could have led to poor customer experiences and negative brand image—not to mention legal, regulatory, and compliance violations.

The solve

We engineered advantage by helping our client make AI more human. We recommended that humans keep watch on the AI algorithms. Ensuring that the learning behind each AI model was transparent and that guardrails and accountability existed when an AI model produced unexpected outcomes.

Deloitte's AI governance and risk management specialists collaborated with the company's data science team to review the AI models, capture a risk profile, and develop a risk assessment. Each AI model was reviewed against Deloitte's AI risks dimensions and aligned with Deloitte's Trustworthy AI™ framework.

The impact

Thanks to Trustworthy AI ™, our team:

• Helped demonstrate that AI applications can generate outcomes devoid of business context when left unchecked.
• Created a consistent classification and approach to AI algorithms and techniques.
• Met or exceeded industry benchmarks of AI governance capabilities set by peers.
• Improved AI safeguards, transparency, and confidence across businesses with policies to determine who is responsible for the output of AI system decisions.
• Put in place an agile and targeted operating model to manage AI adoption in a responsible manner with appropriate governance and controls.

The situation

Grow with Google offers low-cost certificate training for people as an alternative to a traditional two-year or four-year university degree. When launching, Google realized it needed help in developing the courses that offered the precise skills employers needed. In the era of digital transformation, the knowledge gap is constantly widening, which meant Google needed experts to give its curriculum not just integrity but also relevance.

The solve

For its three new Career Certificate Programs—Program Management, UX/UI Design, and Data Analytics—Google turned to Deloitte to provide subject-matter expertise in each field to flesh out the programs. This ensured they followed best practices, and provided the appropriate skills training employers would want in recruiting new tech talent.

The impact

By contributing to the tools, training, and resources, Deloitte helped Grow with Google enable learners—largely from underrepresented backgrounds—develop in-demand skills for the new tech job market. As a result:

• More than 70,000 people have graduated with Google Career Certificates
• Most enrollees will finish in fewer than six months, putting the cost at about $240 for US students. Some may need only three months, cutting that cost in half.
• Google is offering 100,000 need-based scholarships in the United States.
• Our team is helping Google think through topics for future certifications. We have hired 14 program graduates for roles at Deloitte and are planning to find ways to embed Grow with Google as a sustainable hiring channel throughout the entire organization.

The situation

After a large transportation company acquired a competitor in 2019, it faced several challenges. First, it inherited a mobility population that was three times the size of its own. Some of the acquired company's policies were not aligned to the new company's philosophy. Finally, some programs were being managed by another vendor, and historical knowledge was lost in the transition.

More mobile workers meant a greater need for streamlined policies – and a greater need for technology tools that could put those policies into action.

The solve

Blending deep knowledge of business needs and technology capabilities, Deloitte helped the company create a road map that covered all aspects of their mobility program. The road map streamlined the assignment initiation process, developed a mobility compensation process to address the client's global payroll feeds, and instituted a digital transformation team to design and implement multiple policies using industry best practices.

Deloitte used technology-enabled solutions to provide services, including its proprietary Business Travel Advantage (BTA) platform, which that uses data analytics to support a range of services relevant to the business traveler community, and AssignmentPro, a mobility management tool selected by the client that connects the mobility ecosystem of human resources, rewards, and vendor systems into a single dashboard.

Leveraging multidisciplinary assets, the engagement team brought in leaders from Deloitte's Global Employer Services team (GES) practice to meet the client's ongoing needs in tax, mobile compensation services, and employment tax services.

The impact

Together, the ecosystem of technology-enabled services transformed the company's global workforce management. Deloitte continues to serve the client by providing services, powered by innovative technology, such as global payroll and tax compliance. The client now can streamline its processes with the tools and technology in place to enable further growth of its business, with a focus on its people and the employee experience.

The situation

In a bid to provide greater engagement for its audience, the United States Golf Association (USGA) turned to technical innovation to unlock aspects of a sport often out of reach to casual viewers.

Augmented reality—technology that superimposes digital images on a user's view of the real world—was well suited for the challenge. AR's visual overlays (as seen through a mobile screen) can provide data and insights for learning or entertainment, enrich communication and collaboration, and create elevated, immersive experiences.

The solve

Deloitte Digital helped design the U.S. Open AR app to give golf fans both at home and onsite the power to create their own 3D Championship viewing experience.

Building such immersive, enriched, and on-demand experiences meant sourcing 3D models of the courses accurate down to each tree. It meant a back-end system that could process static and real-time data feeds, then serve them up to the AR app in any combination. It meant using those feeds in new and unique ways. Non-mystical feats maybe, but for a fan—who, now could watch more than 150,000 different shots on iconic layouts including the Olympic Club, Torrey Pines, Pine Needles, and The Country Club rendered in precise detail—only a little short of magic.

The impact

Downloaded more than 200,000 times, the app has been a top-10 pick in the App Store for sports apps and viewed from locations around the world. Fans who couldn't attend competitions could still follow plays from home in a way they never could before. Onsite fans would use the app to fill gaps in their experiences: Who's walking toward the green? What was that shot just now? AR bridged the gap between the physical and digital worlds, driving the game and its fan base into the future.