ISG Provider Lens® AI-driven ADM Services 2025 report

This ISG Provider Lens® quadrant study includes the following seven quadrants: Application Development Outsourcing, Application Managed Services - Global Sis, Application Managed Services -Local Sis, Application Quality Assurance, Application Development Projects, Application Managed Services and Continuous Testing Specialists, providing ISG advisors and enterprise clients information to evaluate their existing vendor relationships and potential engagements.

Deloitte is recognized as a Leader in three quadrants in the United States - Application Development Outsourcing, Application Managed Services - Global Sis and Application Quality Assurance. Deloitte was also named a Leader in ISG Provider Lens® Next-Gen ADM Services 2023 and 2024 in the US - 2 years in a row!

“Deloitte is investing in AI-driven engineering and upskilling to help clients modernize and optimize their application management,” says Srivats Srinivasan, Operate Leader, Deloitte Consulting LLP. “This recognition highlights our commitment to delivering innovative solutions and measurable outcomes for organizations navigating rapid technology change.”

Saurayan Chaki, Managing Director – Consulting, Deloitte US and Quality Engineering Practice Leader, adds, “Deloitte is helping clients re-shape their Quality Engineering functions through an Agent-first approach, delivering significantly expanded test coverage and efficient AI-enabled autonomous testing. We are proud of the recognition from ISG, which is a testament to our ability to bring together deep business domain knowledge, cutting edge technical capabilities, and the power of our alliances, to deliver differentiated quality outcomes and scaled risk mitigation to our clients across a variety of platforms and industry domains.”

This ISG report highlighted how “Deloitte provides end-to-end application design, implementation and technology operations, leveraging deep industry expertise to enhance engineering teams and modernize technology solutions. With strategic investments, including acquisitions of firms such as Giant Machines, Deloitte strengthens its comprehensive product engineering capabilities, emphasizing innovative training programs such as the AI Academy to upskill professionals across roles. This proactive approach fosters a sustainable workforce equipped to meet evolving market demands.”

The report also highlighted how “Deloitte's AI Assist platform is designed to transform software engineering delivery through an integrated productivity framework that enhances outcomes, efficiency and quality across the SDLC. It caters to various personas, including product owners, architects, developers, QA engineers and data engineers, facilitating seamless collaboration from ideation to deployment. This platform incorporates client-specific digital capabilities and uses autonomous learning to continually adapt to client workflows, thereby improving team performance.”

By leveraging Agentic AI, Deloitte enables more proactive, autonomous, and context-aware solutions that drive continuous improvement across client engagements.

Quotes from the analyst:

“Deloitte has transformed its application development offering by integrating AI, GenAI and agents to enable end-to-end SDLC efficiency with industry-specific context, boosting deployment speed and increasing overall efficiency.”

“Deloitte's integration of generative and agentic AI in its Modern Operate platform transforms IT operations, driving innovation and efficiency through AI-driven automation and strategic management of custom applications as business assets.”

“Deloitte has built a strong quality assurance practice that includes advisory and intelligent QE. The robust practice and inclusion of GenAI has enabled to help clients across various industries.”