Sidekick: Operationalizing Generative AI at enterprise scale
Deloitte didn’t just deploy GenAI. We scaled it securely by building it into everyday workflows. The result was measurable adoption and a skills ecosystem that keeps compounding over time.
As GenAI moved from proof-of-concept to business expectation, Deloitte needed a scalable way to bring AI to its large and diverse workforce. This required maintaining unified tools, practices, and risk controls across the organization. Enter Deloitte Sidekick.
With the goal of embedding GenAI into everyday workflows—rather than limiting it to just chat assistance—we created a solution that could strengthen trust, quality, and consistency, making GenAI a reliable, day-to-day accelerator of professional work, and delivering compounded value throughout the enterprise.
Key takeaways
- Widespread enterprise AI adoption demonstrated by 170,000+ users and more than 110 million+ uses to date
- Featured workflows include PowerPoint generation and research acceleration, with source-linked synthesis and drafting
- Reported results show about two hours saved per user each week, with more than 3,000+ user-generated skills created and reused
Challenges
Scaling GenAI across the enterprise brought several challenges:
- Trust and responsible use: Setting clear rules, reliable guidance, and oversight to enable safe adoption without slowing teams down
- Moving from chat to deliverables: Ensuring outputs support actual team workflows like presentations, synthesis, drafting, and structured deliverables
- Repeatability: Delivering benefits that are consistent across roles and teams, not just for a few power users
- Quality and accuracy: Putting controls in place to reduce factual errors and citation issues for professional outputs
Solution
Deloitte Sidekick was designed as our enterprise GenAI assistant and workflow platform built around three main strategies:
|
Workflow-first value |
Reusable skills to build consistency |
Governance and quality integrated into everyday use |
|---|---|---|
|
Sidekick focuses on high-frequency, high-impact use cases where GenAI can save time and boost productivity. Key examples include automating PowerPoint generation for quick drafts and supporting research with source-linked synthesis and drafting. |
Sidekick allows users to create and share modular “skills,” which are packaged prompt and workflow templates built on proven approaches. This turns individual knowledge into organizational capability, increasing consistency and reducing repeated effort. |
Sidekick embeds responsible use guidance and quality controls into every user experience, helping teams scale adoption with the right oversight. Controls are especially critical for fact-based and citation-heavy work. |
Karen Cunningham
Vikram Kunchala
Results
Sidekick offers a scalable model for enterprise AI adoption by focusing on critical workflows, encouraging reuse through modular skills, and embedding governance and quality throughout. By combining the product with a disciplined enablement program, this approach helps adoption and trust grow hand in hand.
indicates lasting enterprise engagement
demonstrates continued buy-in
drives productivity gains
expands capabilities
