You, Me, and Three: GenAI Questions

GenAI’s arrival is especially timely in the retail & consumer products sector. As customers increasingly connect their purchases to their personal values and need to "feel seen," GenAI enables personalization at scale while driving down costs to serve. In this episode, Kevin Byrne, AI leader for Retail & Consumer Products, highlights the sector's GenAI journey so far and shares the challenges ahead.

As travelers and other consumers demand more frequent and customized interactions, GenAI is enabling faster, data-based decision-making while driving productivity. In this episode, Mauricio Garza, AI leader for Transportation, Hospitality & Services, explores the technology's impact and how data strategies and operations aligned with legacy systems present a challenge.

GenAI is top of mind for leaders in the automotive sector, but many manufacturers need a more modern tech foundation to fully adopt the technology. Rick Whitford, AI leader for Automotive, shares how one client is leveraging GenAI to enhance its warranty and claims processes—and helping to identify ways to improve safety and customer experience.

It may be the early days of GenAI, but its impact is already unmistakable. Derek Snaidauf, AI leader for Consumer, looks at new and creative uses of GenAI that are unlocking business value, as well as the huge potential in areas like product quality, predictive maintenance, worker safety, and more.

GenAI is revolutionizing industries, but it doesn’t change what we know about how successful transformations work. In this episode, Gina Schaefer, Intelligent Automation practice lead, discusses the power of GenAI and how preparing workers to adapt to GenAI—and embrace the change—is a top priority for organizations.

GenAI is reshaping how businesses operate and innovate. In this episode, Jim Rowan, head of AI, explores its impact—from enhancing the software development lifecycle to unlocking new creative possibilities for non-technical users. He also shares the challenges organizations face, including strengthening data foundations, improving AI governance, and preparing the workforce for AI adoption.

Deloitte has successfully rolled out an internal GenAI tool to nearly 180,000 employees, but adoption at that scale comes with certain challenges. In this episode, Tina Trabucco, Risk leader for AI Transformation, highlights the success of the rollout and the importance of safe, responsible use in bringing benefits to employees’ daily work.

GenAI is helping Deloitte bring leading-edge solutions to clients. In this episode, Chief Growth Officer Seema Pajula shares a story of a solution that connects digital and in-store experiences to help a client proactively win new customers. She also discusses the challenge of prioritizing the many opportunities GenAI brings.

GenAI is revolutionizing how clients interact with data and make decisions. In this episode Ashwin Patil, practice lead for Data Modernization & Analytics, explores how GenAI helps organizations evolve from sorting through silos of information to easily accessing a wealth of data across the value chain.

GenAI is becoming a significant force at Deloitte in many ways. In this episode, Chief Strategy & Technology Officer Ranjit Bawa discusses how AI allows us to do things differently, as well as some of the challenges to be addressed with this new technology.

While GenAI is broadly increasing demand for power and electrical capabilities, it’s also transforming how power companies respond to that demand. Khalid Behairy, AI leader for the Power, Utilities & Renewables sector, talks about the importance of an organizational strategy to leverage AI and accelerate the value the utility business gains from it.

How is GenAI affecting the Industrial Products & Construction (IP&C) industry? Significantly and uniquely, from boosts in productivity to the challenge of trusting such a fast-moving technology. In this episode, Patricia Henderson, AI leader for IP&C, highlights the hurdles and success stories from the industry's GenAI journey so far.

GenAI is helping to power through workforce challenges in the Energy & Chemicals (E&C) industry—streamlining access to industry knowledge, for instance—but it presents some considerations, too. In this episode, Kevin Gregory, AI leader for E&C, discusses the technology's profound impact on the sector.

With so much for potential from GenAI, it can be a challenge to know where to start. Cliff Goss, AI leader for Financial Services, talks about identifying where to focus and the success that can follow from purposeful GenAI use.

GenAI is helping agencies save time and get more out of their information. In this episode, Todd Johnston, AI leader for Defense, Security & Justice, shares how AI enables employees to sort through and make sense of massive troves of data. He also highlights why continuous monitoring of AI solutions is essential.

GenAI is enabling governments and public organizations to increase customer support and employee productivity, but it also presents some considerations. In this episode Ed Van Buren, AI leader for Government & Public Services, talks about the technology's impact on the sector along with challenges he’s seeing in the field.

GenAI is helping to provide more effective and efficient ways for citizens and noncitizens to engage with federal agencies and other civil government bodies—through innovations like intelligent search, for example. AI Leader for Civil Government Vishal Kapur shares his thoughts on GenAI's impact on the sector and the challenges ahead.

GenAI is top of mind today—and our priority is to help our clients use it to their advantage. Federal Health AI Leader Juergen Klenk talks about building trust in AI, the hurdles we all face with an abundance of data, and how GenAI can help organize and streamline that data.

After a period of slow adoption, GenAI is picking up speed in health care. In this episode, Adarsh Gosu, AI leader for Health Care, explains how GenAI is helping to enhance patient care, improve medication adherence, and clarify health insurance benefits. He also shares how a shortage of skilled workers is a potential challenge in the field.

GenAI’s impact on health care is profound and far-reaching. In this episode, Bill Fera, AI leader for Life Sciences & Health Care, explores the benefits for both clinicians and their patients, as well as the challenges in helping practices get comfortable adopting the new technology.

GenAI is largely originating in the Technology, Media & Telecom industry while also transforming it—from manufacturers automating processes or software companies integrating AI features into products. In this episode, Baris Sarer, AI leader for Technology, Media & Telecommunications, highlights the impact, applications, and challenges of GenAI in the field.

GenAI is reshaping how we search for information and it's fueling creativity. Tim Davis, AI leader for Technology, Media & Telecommunications, shares how an effective governance framework helped his client unlock value in the organization’s AI tools. He also addresses the challenge of optimizing GenAI to function effortlessly in the background.