Click on each tile to learn about how various utilities organizations are adopting digital technologies and embracing digital transformation.

Example client stories include:

• Technology inventory identified 20 improvement opportunities from people, process, technology, and strategic perspectives–and also led to a new customer information system.
• RPA pilot showcased the value automation could provide in the finance function.
• Technology-powered operating models improved customer engagement and satisfaction, increased sales, and reduced cost to serve.

A diversified utilities company sought to improve performance when it came to customer engagement and costs. The client asked Deloitte to help develop an inventory of customer engagement and operations technology systems–and assess existing customer technologies. Learn how Deloitte helped the organization identify more than 20 opportunities for improvement.

Find out how we developed an inventory that resulted in more than 20 improvement opportunities.

Seeking strategic alignment for its customer and technology functions, a utilities company decided to conduct a technology and customer care vision workshop. The goal? To develop a clear vision, establish guiding principles, align on key governance and end-to-end process decisions, and identify the potential impact on organization structure. Discover how Deloitte’s capability-led approach helped the client create an integrated customer and technology agenda.

Discover how our capability-led approach helped to create an integrated customer and technology agenda.

An electricity supplier was looking for help to prove the value that automation could bring to the finance function–and develop lessons for implementing automation in its environment. Find out how a Deloitte pilot project led to 50 possible finance RPA use cases and identified potential savings

Find out how our pilot led to the development of 50 possible finance RPA use cases and identified potential savings.

A multinational power and gas company wanted to develop new technology-powered operating models to create a more proactive digital relationship with customers. Specifically, the company wanted to personalize customer interactions and optimize value at every point of contact. Discover how Deloitte helped improve customer engagement and satisfaction, sales, and return on marketing investments.

Discover how we helped to improve customer engagement and satisfaction, sales, and return on marketing investments.