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Global Process Mining Survey insights

The value of process mining for business process transformations

What’s driving the adoption of process mining? To find out, we collaborated with HFS Research to survey 101 leading global organizations. Explore our survey results to see the top seven insights.

Process mining is here to stay

The rapid pace of process mining* is advancing the business landscape and will soon play an integral role in day-to-day decisions. Whether the goal is operational oversight or business process transformation, the continued use of process data will be instrumental in developing these initiatives in the coming years.

To gain deeper knowledge into these insights, our Deloitte team in collaboration with HFS Research surveyed leaders from 101 leading global organizations to measure their take on the rise of process mining and its value, the importance of transparency, human capital strategy, and its role in business operations globally.

While examining our survey results, we identified seven key takeaways and opportunities for businesses to consider when looking to enhance process transformation practices. When organizations leverage process mining, not only does it create process transparency, but it can also help increase ROI, reduce costs, and curate higher value generation.

*Process mining enables a data-driven analysis to map out current processes. Coupled with Deloitte’s in-depth business process knowledge, long-term process transformation experience, and cutting-edge visions for process innovation, organizations can not only determine impacts of process breakdowns but also drive long-lasting and continuous operational improvements.

Global Process Mining Survey insights

To further explore the outlook of process mining, we identified seven insights that leaders should consider when building a strong competitive position for the long term.

Business value creation

Transparency tops the list of benefits survey respondents see from process mining. Other significant value drivers include monetary savings and the ability to find opportunities for optimization.

C-level agenda

The C-suite is on board. A top-down approach to process mining can lead to stronger buy-in from key stakeholders and higher value generation.

Synergies with large transformation projects and business process redesign initiatives

Simply investing in tech is not enough. Incorporating process mining initiatives into transformation projects helps drive value.

Informing daily business operations

It’s becoming a habit. More organizations are integrating process mining into daily reporting and decision-making.

Investing in human capital

Process mining calls for new roles and dedicated resources. Organizations are creating Centers of Excellence (CoEs) to support it.

Process mining goes AI

AI is here. Prediction models and machine learning are the top technologies being used in combination with process mining.

The future of process mining

What does tomorrow look like? Process mining will center on predictive processes, machine learning, and continuous monitoring of daily processes to streamline operations.

Make data work for you

With 54% of respondents planning to extend the use of process mining throughout their organizations, its prevalence is projected to grow dramatically in the next few years. Those who have not yet begun their process transformation initiatives may lack a competitive advantage in the long run. Start your journey today.

Interested in how process mining can help your organization make data-driven decisions, achieve end-to-end transparency, and find sustainable results? Get in touch with Deloitte’s Center for Process Bionics.

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