An increasing number of companies worldwide are using bitcoin and other digital assets for a host of investment, operational, and transactional purposes. As with any frontier, there are unknown dangers, but also strong incentives. Explore the kinds of questions and insights enterprises should consider as they determine whether and how to use digital assets.
More than 6,000 businesses accept bitcoin as a means of payment, according to one estimate in early 2024.1
An increasing number of companies worldwide are using bitcoin and other crypto and digital assets for a host of investment, operational, and transactional purposes. Based on a survey polling a sample of 2,000 senior executives at US consumer businesses, merchants are embracing digital currency payments with the hope of gaining a competitive advantage in the market and in the belief that the use of digital currency will continue to expand.2 Big brands are accepting customer payments in bitcoin to purchase everything from groceries to airline tickets.3 Some sports teams and associations are not only accepting cryptocurrency but also exploring the use of tokens to create a more immersive fan experience.4 More and more retailers are accepting bitcoin to access additional customers who prefer to pay that way. One can even buy real estate or luxury vehicles using bitcoin.5 Several companies, in highly publicized moves, have invested billions of dollars in bitcoin and created new financial products that are exposed to bitcoin’s price movement.6 The adoption of crypto and digital assets is becoming even more common across various commercial and investment applications.7
The use of crypto for conducting business presents a host of opportunities and challenges. As with any new frontier, there are both strong incentives and unknown dangers. That’s why companies’ intent on using crypto in their businesses should have two things: a clear understanding of why they are undertaking that action and a list of the questions they should consider.
This publication endeavors to provide you and your company with an overview of the kinds of questions and insights that enterprises should consider as they determine whether and how to use crypto. So, if your company plans to participate in crypto, it’s important to think ahead, prepare, and engage in a thoughtful manner. (For considerations related to investing in cryptocurrencies and digital assets, please consult Deloitte’s complementary report, Corporates investing in crypto: Considerations regarding allocations to digital assets).
To spark your company’s thinking about crypto, here are some of the rationales behind why some companies are currently using crypto:
The decision to use crypto for operations may require a different way of thinking from that behind the use of crypto for investments:
The first question to ask when considering using crypto in your company’s operations is: Do we hold crypto on our balance sheet or simply adopt crypto-enabled payments? To determine an appropriate path for your business, you should consider how it aligns with your business objectives. Consider the potential benefits, drawbacks, costs, risks, system requirements, and more. The following sections provide some broad considerations around two different paths as your company embarks on its crypto journey.
Some companies use crypto just to facilitate payments. One avenue to facilitate payments is to simply convert in and out of crypto to fiat currency to receive or make payments without actually touching it. In other words, the company is taking a “hands-off” approach by using a service provider to do the conversion and thus keep crypto itself off the books.
Enabling crypto payments, such as bitcoin, without bringing it onto the company’s balance sheet may be a quick and easy entry point into the use of digital assets. It may require the fewest adjustments across the spectrum of corporate functions and may serve immediate goals, such as reaching a new clientele and growing the volume of each sales transaction. Enterprises adopting this limited use of crypto typically rely on third-party vendors.
The third-party vendor, acting as an agent for the company, accepts or makes payments in crypto through conversion into and out of fiat currency. This may be the simplest option to pursue. And, likely, it may cause relatively few disruptions to a company’s internal functions since the hands-off approach keeps crypto off the corporate balance sheet.
The third-party vendor, which will charge a fee for this service, handles the bulk of the technical questions and manages several risk, compliance, and controls issues on behalf of the company. That does not mean, however, that the company is necessarily absolved from all responsibility for risk, compliance, and internal controls issues. Companies still need to consider whether the service provider they select is paying careful attention to issues such as anti-money laundering (AML) and know your customer (KYC) requirements. And of course, they also need to abide by any restrictions set by the Office of Foreign Assets Control (OFAC), the agency that administers and enforces economic and trade sanctions set by the US government.
Alternatively, a company may be ready to go beyond simply enabling crypto payments and pursue broader crypto adoption within operations and the treasury function—in other words, to go the hands-on route. Businesses adopting the hands-on path may potentially find a significant increase in benefits and in the number of technical matters to address.
To ready itself, the corporate treasury might consider several preliminary issues, including the following:
Treasury should be inextricably involved in these decisions and the changes they require, since:
Here are two potential paths a company can follow when embarking on a broader, hands-on adoption of crypto:
Many companies currently using crypto in a hands-on fashion use a third-party custodian. Given that tendency, we will examine this path in greater detail.
The second approach, self-custody, can present more complexity and generally requires deeper experience. Moreover, if the company follows this route, it will likely have greater accountability for the work supporting its transactions. That said, much, if not most, of what follows could also be applicable to companies that self-custody.
As with any technology change or upgrade, it is important to have an implementation plan. Crypto is viewed by some as a critical part of the evolution of finance. When your company chooses to engage with crypto it triggers changes across the organization as well as changes in mindset.
The implementation plan should include, but is not limited to, these types of questions:
This can be a complex endeavor. That’s why, before engaging in a more robust launch, some companies have chosen to pilot the use of crypto just as they would pilot a new technology. One type of pilot is an internal, intradepartmental pilot based in Treasury, since Treasury is typically responsible for internal funding of the company and its departments and subsidiaries. The pilot can begin with the purchase of some crypto, after which Treasury uses it for several peripheral payments and follows the thread as the crypto is paid out, received, and revalued.
There are several platforms built to address inter-entity payment settlements that could help Treasury pilot such an effort. They allow for internal transfers from department to department and help ensure the real-time balancing of the company’s global payment system. Some companies think of the pilot this way: It’s a bit like a contrast dye that enables a radiologist to see the internal organ or tissue of a patient by making it more visible against the background of other tissues. So, too, with a crypto pilot. The piloted crypto, like a contrast dye, can help isolate and identify the potential opportunities and roadblocks to the broader adoption of crypto by the company.
Onboarding the use of crypto, and digital assets generally—with all their permutations and combinations—represents a significant commitment. It’s a much bigger decision than adopting a new form of payment. Adopting crypto calls for a broad rethinking of fundamental strategic questions and how the company intends to manage operational complexities.
The good news is the introduction of crypto to a company’s operations can be done incrementally. It’s important that the internal and external players begin to invest the time and effort required to succeed when the company is ready to take the first steps. Everyone should engage, from the board and its committees to risk, treasury, finance, tax, accounting, operations, technology, communications, and legal departments.
Adoption will likely require new processes and controls that span departments. Engaging with crypto requires players, inside and outside of the enterprise, to adjust their thinking and get comfortable with new realities across a broad spectrum of activity. That’s also why strong leadership from the C-suite is indispensable to any effort.
The adoption and use of crypto and, more broadly, digital assets is gaining traction across industries. Many customers and service providers alike are beginning to see more fully the potential benefits of crypto. So, companies should consider leaning in and examining the relevance and application of crypto to their business. And executives should be prepared to provide a clear point of view and substantiated recommendations for an appropriate course of action.
At Deloitte, our people work globally with clients, regulators, and policymakers to understand how blockchain and digital assets are changing the face of business and government today. New ecosystems are developing blockchain-based infrastructure and solutions to create innovative business models and disrupt traditional ones. This is occurring in virtually every industry and in most jurisdictions globally. Our deep business acumen and global industry-leading Audit & Assurance, Consulting, Tax, and Risk & Financial Advisory services help organizations across industries achieve their various blockchain aspirations. Learn more at deloitte.com/us/blockchainanddigitalassets.
This article contains general information only and Deloitte is not, by means of this article, rendering accounting, business, financial, investment, legal, tax, or other professional advice or services. This article is not a substitute for such professional advice or services, nor should it be used as a basis for any decision or action that may affect your business. Before making any decision or taking any action that may affect your business, you should consult a qualified professional adviser. Deloitte shall not be responsible for any loss sustained by any person who relies on this article.
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1Zach Abrams, “In-person businesses accepting bitcoin nearly tripled in 2023,” The Block, January 7, 2024;
Maddie Sheperd, “How many businesses accept bitcoin? Full list,” Fundera, October 20, 2022.
2Claudina Castro Tanco, Merchants getting ready for crypto: Merchant Adoption of Digital Currency Payments Survey, Deloitte, 2022.
3Guneet Kaur, “Who accepts Bitcoin payments in 2024?,” Cointelegraph, October 24, 2024.
4Bitrates, “Five major sports teams that accept cryptocurrencies,” August 12, 2022; Steve Ehrlich, “FIFA may develop its own token: A game-changer for football and crypto?,” FinanceFeeds, March 10, 2025.
5Jenna Hall, “Can you buy a house with bitcoin?,” Bitcoin Magazine, May 26, 2022; Reuters, “Ferrari extends cryptocurrency payment system to Europe after US launch,” Reuters, July 24, 2024.
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8Ezra Reguerra, “85% of merchants see crypto payments as a way to reach new customers: Survey,” Cointelegraph, July 6, 2022; Santiago Bedoya Pardo, “Study uncovers which industries accept cryptocurrency as payment option,” International Accounting Bulletin, March 18, 2024.
9Cristina Polizu et al., “A deep dive into crypto valuation,” S&P Global, November 10, 2022.
10Treasury Regulation Section 1.1012-1(h) through (j).
11Financial Accounting Standards Board (FASB), “ASU 2023-08 Intangibles—Goodwill and Other—Crypto Assets (Subtopic 350-60)—Accounting for and Disclosure of Crypto Assets,” December 2023.