An organization's ambition and strategy define its direction, vision, and how any transformation fits into its broader mission. CIOs need to understand their organization's mission, objectives, challenges, and constraints to effectively plan the architecture and roadmap for transformation. This enables them to allocate resources efficiently and achieve intended objectives. This phase establishes “why” the transformation is necessary and “what” (service) it intends to change. The transformation could involve introducing or discontinuing services, and/or improving service delivery.

During this phase, we help leaders decide “how” the transformation plan will be operationalized. Here, CIOs and CTOs assess their people, processes, and technology by planning for recruitment, training, or acquisition; examining the organization's current capabilities; identifying gaps; and making decisions on software and technology development, integration, and modernization. This phase involves ongoing project and risk management, as well as effective change management. It requires CIOs and CTOs to reimagine enterprise culture and values.

Transformation is an ongoing process that requires optimization. We help incorporate constant innovation into operations and offer optimized managed services for data centers, cloud infrastructure, and applications to enable this. The “optimize” phase requires setting performance management criteria to measure the transformation's mission impact and reimagining the customer experience. Continuously monitoring key performance indicators and adjusting plans to improve operational efficiency, enhance performance, and reduce cost are critical to this phase.

Enhance your IT project efficiency and minimize risks through strategic evaluation and prioritization. Ascertain whether your technology strategies align with long-term objectives. Cultivate an organizational structure, culture, and talent strategy that fosters successful transformation.

• Technology strategy
• Strategic IT planning
• Workforce and organization

Manage your transformation initiatives using a result-oriented approach for improved outcomes. Enhance digital engagement with your stakeholders and enrich the user experience across all digital channels. Streamline your digital operations to prioritize service excellence, efficiency, and innovation.

• Program management, alignment, and execution
• Service excellence
• Digital engagement and experience

Plan and execute digital and architecture transformation, establish data and AI-driven insights for enhanced decisions, and transform your infrastructure to relevant cloud and digital platforms.

• Analytics/AI and insights
• Cloud infrastructure and platforms
• Digital transformation

Develop and deploy modernized applications, commercial off-the-shelf (COTS) / enterprise resource planning (ERP) solutions, and digital platforms using Agile methods, to effectively align with your transformation goals and deliver substantial value to stakeholders.

• Application development and mordernization
• ERP and COTS transformation
• Digital services platforms

Enhance the management of applications, data, infrastructure, cloud services, and customer and engagement platforms. Streamline end-to-end data management using AI to help ensure effective operations.

• Application management
• Cloud and infrastructure management
• Digital contact centers
• Data and AI operations

Manage cyber risks by developing comprehensive plans and policies aligned with your objectives and regulatory requirements. Implement robust cybersecurity controls to secure your digital assets and infrastructure against unauthorized access and cyber threats. Execute proactive cybersecurity operations to monitor, analyze, and counteract threats.

• Cyber strategy
• Cyber solutions
• Cyber operations