ClaimBeacon™: AI-Powered End-to-End Claim Management
ClaimBeacon™ is a AI-driven platform that simplifies the entire claims process for professionals and customers, fostering responsive communication, accelerated resolution, and deeper insights for a better claim experience.
What is ClaimBeacon?
ClaimBeacon™, a Converge by Deloitte solution, is a one-stop shop for claim professionals and customers, driving responsive communications, accelerated claim resolution, and intuitive claim navigation. Unlike other offerings that target individual steps in the process, such as claims intake or summarization, this solution was designed considering the end-to-end claim process, leveraging AI where appropriate to deliver timely insights to adjusters while proactively communicating with customers at key moments of the claim.
We believe in the power of enabling technology to accelerate decision-making and claims accuracy, reducing the time it takes to make customers whole. ClaimBeacon™ fulfills this potential, while providing deeper risk insights for loss prevention, product, and pricing.
Let’s make this work.
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How it works
ClaimBeacon™ was built based on best-in-class, adaptable claim processes and is an AI platform that synthesizes information to allow claim professionals and customers to rapidly make decisions and provide recommendations each step along the way through the following capabilities:
How it can help you
ClaimBeacon™ is designed to generate meaningful insight for claim professionals and automates critical customer communications for timely delivery. This reduces inbound calls, accelerates decision-making by providing in-the-moment insights based on historical outcomes, and reduces overall cycle times. Additionally, ClaimBeacon™ can serve as a platform for implementing AI directly into the claim process, significantly reducing adoption challenges and delays in realizing ROI. It offers transformational benefits for insurers and adjusters, including:
On-demand webcast | Future-ready claims management: Taming complexity and boosting effectiveness with AI
In this webcast, participants learned approaches to modernizing claims management to create a better claims experience that drives stronger outcomes for customers and professionals, more informed decision making, and greater efficiencies.
