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Insurance
Participants will learn approaches to modernizing claims management to create a better claims experience that drives stronger outcomes for customers and professionals, more informed decision making, and greater efficiencies.
Host: Kedar Kamalapurkar, managing director, Deloitte Consulting LLP
Presenters: Brian Van Daele, principal, Deloitte Consulting LLP
Key takeaways
Facing challenging market conditions, adverse loss trends, and the persistent need for digital modernization, insurers are under significant pressure to transform. While the entire organization feels this push, claims sits at the epicenter of this disruption—it is where customer promises can be kept or broken and where operational effectiveness is the most critical to sustainable profitability and customer satisfaction. Traditional, incremental transformation approaches and solutions are no longer sufficient to manage rising complexity and meet modern customer expectations. We’ll discuss:
- Implications of broader insurance industry trends on the claims function, from claim effectiveness to customer experience
- Strategies for transforming claims operations into a value driver
- Deloitte’s reimagination of the claims process from intake to resolution using AI-infused TrueServe and ClaimBeacon to better meet customers where they are at their moment of need
Kedar Kamalapurkar
