Breakthrough Enterprise Service Management
Accelerate value through service delivery management
Breakthrough.ESM is a turnkey managed service solution delivering enterprise service, operations, and business management capabilities. By combining this innovation with Deloitte’s industry-leading practices, organizations can unlock value for shareholders, customers, talent, and users in as little as four weeks.
Empower your organization with streamlined IT and HR operations
Designed as a comprehensive, cloud-based IT solution, Breakthrough.ESM aligns your operations with business objectives to enhance your understanding of customers and empower your organization to operate with virtually unparalleled agility starting on Day 1. Additionally, Deloitte’s Breakthrough.ESM solution:
- Helps replace or fill gaps in current, disconnected technology architectures
- Removes the reliance on slow, outdated, and manually delivered services
- Leverages existing expertise without the complexity of building from scratch
Measurable impacts, limitless potential
cost reduction in IT tools/licensing
to complete implementation and onboarding
reduction in total major incident outages and downtime
faster IT maturity than a dedicated instance
Key managed service capabilities and pre-configurations
Deloitte’s turnkey Breakthrough.ESM solution helps ensure a rapid rate of adoption and maturity by pre-configuring ServiceNow’s ESM solution with a variety of leading features, including:
Experience enhanced support and services
As a truly managed service, Breakthrough.ESM includes enhanced support and services that help clearly define roles, expectations, goals, and outcomes once implementation begins and carries through deployment and beyond. Additional ESM solution benefits include:
Deepen your knowledge of ESM solutions and beyond
Browse a variety of additional resources to get an even more comprehensive understanding of the value of enterprise management services from Deloitte and ServiceNow.
ServiceNow alliance
Learn more about the Deloitte and ServiceNow Alliance
