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Retail, wholesale, and distribution

Ready to get ahead of evolving consumer expectations? Explore the insights, tools, and capabilities that can help you anticipate consumer demands, improve profitability, and create a competitive advantage.

Build your advantage with better customer experiences

Today’s retailers are facing an increasingly complex environment characterized by shifting behaviors due to the value conscience consumer, the rise of tech and innovation, and the demand for seamless omnichannel experiences. Our trusted sector experience, investment in innovation, and connected network can help companies drive value, foster loyalty, and create lasting success.

We can advise on ways to turn transactions into exceptional and memorable experiences so you are prepared for the future of the consumer industry.

  • Client stories

    Beyond the crystal ball: Macy's marketplace success

    Explore how we helped Macy's revolutionize their
    e-commerce platform, creating a flexible, profitable, and purpose-driven shopping destination.

  • Client stories

    Averting a food fight with a recipe for success

    We guided a grocer through a critical contract renewal, creating a win-win outcome that protected margins and solidified a key strategic partnership.

  • Client stories

    From data fragmentation to a single pane of glass

    How we helped a leading retailer consolidate complex financial systems into a unified solution, saving hundreds of hours and empowering data-driven decisions.

Our capabilities

Subsectors we serve

Retail industry insights

Consumer expectations are higher than ever while barriers to entry have never been lower. To thrive in this environment, retailers need the right mix of insight, agility, and innovation. Our services are designed to help clients navigate these challenges and deliver exceptional value.

Natalie Martini, Vice Chair, US Retail & Consumer Products Sector Leader

Our retail practice

86%

of US Fortune 500 retail companies served by Deloitte

200+

retail clients in the United States

100

leading companies in our alliance network

Converge by Deloitte consumer solutions

Enhance decision-making where it matters most

Traditional approaches to decision-making can’t keep up with consumer expectations. Converge by Deloitte for Consumer combines our experience delivering complex industry solutions with our data, analytics, and AI products, helping organizations identify growth opportunities and realize value faster.