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ClaimBeacon™: AI-Powered End-to-End Claim Management

ClaimBeacon™ is a comprehensive, AI-driven platform that simplifies the entire claims process for professionals and customers, fostering responsive communication, accelerated resolution, and deeper insights for a better claim experience.

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What is ClaimBeacon?

ClaimBeacon™ is a one-stop shop for claim professionals and customers, driving responsive communications, accelerated claim resolution, and intuitive claim navigation. Unlike other offerings that target individual steps in the process, such as claims intake or summarization, this solution was designed considering the end-to-end claim process, leveraging AI where appropriate to deliver timely insights to adjusters while proactively communicating with customers at key moments of the claim.

We believe in the power of enabling technology to accelerate decision-making and claims accuracy, reducing the time it takes to make customers whole. ClaimBeacon™ fulfills this potential, while providing deeper risk insights for loss prevention, product, and pricing.

How it works

ClaimBeacon™ was built based on best-in-class, adaptable claim processes and is an AI platform that synthesizes information to allow claim professionals and customers to rapidly make decisions and provide recommendations each step along the way through the following capabilities:

How it can help you

ClaimBeacon™ is designed to generate meaningful insight for claim professionals and automates critical customer communications for timely delivery. This reduces inbound calls, accelerates decision-making by providing in-the-moment insights based on historical outcomes, and reduces overall cycle times. Additionally, ClaimBeacon™ can serve as a platform for implementing AI directly into the claim process, significantly reducing adoption challenges and delays in realizing ROI. It offers transformational benefits for insurers and adjusters, including:

Faster claim outcomes

Clients have achieved a 10% improvement in claim cycle times, directly addressing one of customers’ biggest complaints about the process today.
Fewer calls

Call volumes have been reduced by 30% to 40% when ClaimBeacon™ is deployed, translating to a 10% to 20% increase in adjuster capacity and enabling them to be more responsive when calls are still required.
Greater transparency

Every step of the way, customers and claim professionals can see where things stand on their side of the claim and what they need to do next, in language that ensures clarity and increases trust.

Better customer experience

One client was able to leverage ClaimBeacon™ to increase digital adoption from low single digits to nearly 30%.
A platform for scaling AI:

We’ve taken the risk out of AI integration and development by providing a scalable solution that will continue to evolve and can be used across the value chain without requiring significant investment before payoff.