In today’s rapidly evolving digital landscape, the aerospace and defense, engineering and construction, and manufacturing sectors face unique challenges that can have an impact on their competitive edge. Our insights delve into digital customer experience (DCX), revealing targeted strategies to leverage technology for business growth and innovation—and sustained customer loyalty.
The acceleration of the digital age demands swift adaptation from industrial products and construction (IP&C) companies. An enhanced digital customer experience isn’t just beneficial—it can be fundamental for building and maintaining industry competitiveness.
Across the IP&C industry, including aerospace and defense, engineering and construction, and manufacturing sectors, there’s an 86% adoption of customer relationship management (CRM) systems.1 Along with significant investments in artificial intelligence (AI) and Internet of Things (IoT) among survey respondents, the IP&C industry appears poised to bridge the digital maturity gap, turning challenges into growth opportunities.
Explore how companies can transform their customer interactions to drive loyalty, efficiency, and differentiation.